HR Service Center Dashboard
The HR Service Center dashboard displays various tiles that facilitate the employee to view relevant information and to take necessary actions such as searching for answers, creating a case, viewing cases they created, and the like.
Navigation:
Click the HR Service Center tile on the Employee Self Service home page to access the HR Service Center dashboard.
Use the Employee Self-Service home page to access a variety of employee self-service transactions. The cref for this home page is CR_RC_IT_EMP_SELF_SERVICE.
Navigation:
In fluid mode, the fluid home appears when you first sign in. The default home page title appears at the top of the home page. If the Employee Self-Service home page is not your default home page, click the title of the default home page and select Employee Self-Service from the list that appears.
This example illustrates the HR Service Center dashboard for the tablet.
This example illustrates the HR Service Center dashboard for the smart phone.
Note: The behavior and appearance of tiles displayed in the HR Service Center dashboard can be changed as per requirements.
PeopleSoft CRM Tiles on the HR Service Center Dashboard
The following table describes the tiles on the delivered HR Service Center dashboard.
Use the links in the table to access complete documentation for each transaction.
|
Tile Name |
Definition Name |
Usage |
|---|---|---|
|
CR_RC_SS_SRCH_FL_GBL |
Allows user to search for cases and find corresponding solutions and also enables users to access Top Solutions or Known Issues pages. |
|
|
CR_RC_SS_FAQ_FL_GBL |
Access Frequently Asked Questions page, where you can view a list of top frequently asked questions selected by the administrator based on categories. |
|
|
CR_RC_SS_CCASE_FL_GBL |
Access Create Case wizard, where you can describe and submit a new problem using a step by step guided process. |
|
|
CR_RC_CASE_SS_SRCH_FL_GBL |
Access My Cases page, where you can view a list of cases related to the user. |
|
|
CR_RC_SS_TOPSOLN_FL_GBL |
Access Top Solutions page, where you can view the list of top solutions configured by the administrator. |
|
|
CR_RC_SS_ISSUES_FL_GBL |
Access Known Issues page to view a list of all known issues. |
|
|
CR_RC_SS_HR_SHORTS_FL_GBL |
Access the HR Shortcuts page to view links to commonly used components in HCM. |
|
|
CR_RC_SS_BROWSE_TL_FL_GBL |
Allow users to browse for solutions by specific topics. The tile displays a maximum of 11 topics which the users can set up, to facilitate their search for relevant solutions. |