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Getting Started with PeopleSoft CRM Services Foundation
PeopleSoft Services Foundation Overview
PeopleSoft Services Foundation Business Processes
PeopleSoft Services Foundation Implementation
Setting Up Solution Management
Understanding Solution Management Setup
Setting Up Solution Management Prompt Tables
Setting Up Solution History Tracking
Managing Solutions
Understanding Solutions
Creating Solutions
Creating Approval Enabled Solutions
Approving Solutions Using Fluid Approvals
Relating Solutions Automatically
Updating Solution Usage Counts and Linkages
Merging Similar Solutions
Using Solutions
Understanding Case, Service Order, and Defect Resolution
Finding and Attempting Solutions
Setting Up an Integration to the Transaction Billing Processor
Understanding PeopleSoft CRM Integration with the Transaction Billing Processor
Common Elements Used in Setting Up an Integration to the Transaction Billing Processor
Setting Up Integrations to the Transaction Billing Processor
Working with On-Demand Billing
Setting Up Sales and Use Tax for Third-Party Tax Vendors
PeopleSoft CRM Solution Management Reports
PeopleSoft CRM Solution Management Reports: A to Z
Report Samples