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Getting Started with PeopleSoft Marketing
PeopleSoft CRM Marketing Overview
PeopleSoft CRM Marketing Business Processes
PeopleSoft CRM Marketing Implementation
Navigating in PeopleSoft Marketing
Navigating in PeopleSoft Marketing
Defining PeopleSoft Marketing Business Units
Understanding PeopleSoft Marketing Business Units
Defining PeopleSoft Marketing Business Units
Setting Up PeopleSoft Marketing
Setting Up CRM Application Security for PeopleSoft Marketing
Setting Dataset Security for PeopleSoft Marketing
Setting Display Templates for PeopleSoft Marketing
Setting Component Audit Information
Defining Campaign Elements
Defining Channel Elements
Defining Collateral Elements
Defining Offer Options
Defining and Creating Metrics
Defining Cost Elements
Defining Audience Information
Defining Task Tools
Creating Campaign Collateral
Understanding Campaign Collateral
Managing Collateral
Using Offers
Understanding Offers
Creating Offers
Presenting Offers
Using Audiences
Understanding Audiences
Creating and Managing Audiences
Exporting Audiences for Use Outside the PeopleSoft CRM Application Suite
Sending SMS Messages to Audiences
Using PeopleSoft Marketing Workflow
Configuring the Delivered Workflow for Campaigns and Campaign Tasks
Configuring Delivered Workflow for Content and Content Tasks
Configuring Delivered Workflow for Offers
Creating Campaigns and Activities
Understanding Campaigns and Activities
Common Elements for Campaigns and Activities
Creating Campaigns
Creating Sales Leads
Creating Bulk Cases
Using Interactive Reports in PeopleSoft Marketing Applications
Understanding Interactive Reports
Using Interactive Reports for PeopleSoft Marketing
Exporting Dialog Responses
PeopleSoft Marketing Reports
PeopleSoft Marketing Reports: A to Z
Report Samples