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BPMs
Marketing
Marketing Overview
Overview
Define Marketing Strategy
Overview
Establish Marketing Plan
Create Forecast
Segment Customers and Partners
Overview
Manage Customer Segments and Audience Lists
Plan Marketing Programs
Overview
Schedule Marketing Programs
Create Program Details
Identify Channel-Specific Actions
Execute Marketing Programs
Overview
Execute Program Activities
Respond to Direct Mail Campaign
Respond to Online Dialog
Respond to Direct Mail Campaign
Respond to Online Dialog
Measure Marketing Program Performance
Overview
Monitor Programs
Assess Marketing Program Performance
Sales
Sales Overview
Overview
Pursue Leads and Opportunities
Overview
Qualify Sales Leads
Qualify Opportunities
Update Forecast Pipeline
Propose Solution
Overview
Create Proposal for Professional Services
Capture Customer and Account Information
Select Products
Finalize Quote
Develop and Deliver Proposal
Review and Update Quote Information
Create Customer Information
Create Sales Quote
Create Buying Agreement
Capture Sales Order
Overview
Review Personal Information
Select Products via Self-Service
Select Products
Capture Customer Account Information
Submit Order
ReviewandorUpdateOrderInformation
Create Order Information
Add Additional Charges
Verify Credit
Create Customer Information
Manage Sales Performance
Overview
Assess Sales Effectiveness
Create Sales Reports
Field Service
Field Service Overview
Overview
Capture Service Request
Overview
Schedule Preventative Maintenance
Create Service Order
Verify Entitlements
Overview
Advise Customer of Entitlements
Update Agreements
End Field Service Process
Manage Parts
Overview
Identify Items Needed
Order and Receive Parts
Manage Workers
Overview
Create Worker Profiles and Schedules
Create Provider Groups
Complete Service Order
Overview
Review Order Information
Order Parts
Dispatch Technicians
Complete Service Order Information
Measure Field Service Performance
Overview
Analyze Field Service Expenses
Analyze Field Service Performance
Support
Support Overview
Overview
Capture Issue
Overview
Identify Customer or Partner
Search for Quick Solution
Open or Update Case
Verify Entitlements
Overview
Advise Customer of Support Entitlements
CreateUpgradeAgreements
End Support Process
Diagnose Problem
Overview
Assign Requests
Diagnose Reported Problem
Diagnose Escalated Problem
Resolve Problem
Overview
Resolve Problem via Self-Service
Resolve and Track Defects
Create Return Material Authorization (CRM)
Close Case
Use Existing Solution
Dispatch Technician
Resolve Escalated Problem
Cross-Sell or Upsel
Overview
Identify Opportunity
Offer Opportunity
Manage Support Organization
Overview
Create Worker Profiles and Schedules
Create Provider Groups
Manage Knowledge Base
Measure Support Performance
Overview
Review and Analyze Case Information
Deployment
Deployment Overview
Overview
Provide Help Desk Support
Overview
Capture IT Issue
Capture HR Issue
Verify IT Entitlements
Verify HR Entitlements
Diagnose IT Issue
Diagnose HR Issue
Resolve IT Issue
Resolve HR Issue
Measure IT Help Desk Performance
Measure HR Help Desk Performance
Manage IT Help Desk Organization
Manage HR Help Desk Organization
Products
Core Functionality
Active Analytics Framework
Application Integration Framework
Approval Framework
Enterprise Components
Data Transformer
Events and Notifications Framework
Integration Interfaces
Application Fundamentals
Automation and Configuration Tools
Business Object Management
PeopleSoft Product and Item Management
Industry Solutions
PeopleSoft CRM for Higher Education
Marketing
PeopleSoft Marketing
PeopleSoft Event Management
PeopleSoft Online Marketing
PeopleSoft Workforce Communications
Order Capture
PeopleSoft Order Capture Applications
PeopleSoft Enterprise Pricer
Service/Sales
PeopleSoft Call Center Applications
PeopleSoft Multichannel Applications
PeopleSoft Services Foundation
PeopleSoft Integrated FieldService
PeopleSoft Sales
Portal Pack/Mobile
PeopleSoft Portal Pack
Media
Video Feature Overviews
PeopleSoft HR HelpDesk Fluid Self Service
PeopleSoft HR Helpdesk Integration with HCM
PeopleSoft HR HelpDesk
PeopleSoft Human Resources HelpDesk Analytics
About This Help
Social Media
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Twitter@PeopleSoft_Info
PeopleSoft Blogs
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Oracle Help Center
PeopleSoft Online Help Home
PeopleSoft Information Portal
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PeopleSoft Training from Oracle University
PeopleSoft Video Feature Overviews on YouTube
PeopleSoft Business Process Maps (Microsoft Visio format)
PeopleSoft Spotlight Series
PeopleSoft Customer Relationship Management 9.2
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