Maintaining Additional Customer Information

This chapter discusses how to:

Establish customer-related general options.
Set up customer support personnel.
Use quick customer create functionality.
Use short-term customers.
Obtain Dun and Bradstreet credit reports.
Define MICR (magnetic ink character recognition) IDs.
Set up tree-based corporate customers.
View vendor information.
Associate EFT (electronic funds transfer) payment file names with customer IDs.
Create customer reimbursable agreements.
Make customer inquiries.

Establishing Customer-Related General Options

To define class of trade codes, customer group tables, division area codes, note types, salutation tables, and standard notes, use the Class of Trade Code, Customer Group, Division Area Code, Note Types, Salutation Table, and Standard Notes components.

Note. Use the CUSTOMER_GROUP and STANDARD_NOTE component interfaces to load data into the tables for these components.

This section discusses how to:

Establish customer group tables.
Set up standard notes.

Pages Used To Establish Customer-Related General Options

Page Name	Object Name	Navigation	Usage
Class of Trade Code	CLASS_TRADE_CODE	Set Up Financials/Supply Chain, Common Definitions, Shipping and Receiving, Class of Trade Code	Segment customers into class of trades or channels. For example, you can set up class of trade codes for retail, wholesale, or internet channels.
Customer Group Table	CUST_GROUP_TBL	Set Up Financials/Supply Chain, Common Definitions, Customers, Customer Group Table	Group customers who share the same functionality.
Division Area Code	DIVISION_AREA_CODE	Set Up Financials/Supply Chain, Common Definitions, Location, Division Area Code	Set up a geographical customer hierarchy.
Note Types	NOTE_TYPE	Set Up Financials/Supply Chain, Common Definitions, Notes, Note Types	Define note types.
Salutation Table	SALUTATION_TABLE	Set Up Financials/Supply Chain, Common Definitions, Customers, Salutation Table	Set up salutations for correspondence with customers.
Standard Notes	STD_NOTE	Set Up Financials/Supply Chain, Common Definitions, Notes, Standard Notes	Establish standard notes.

Establishing Customer Group Tables

Access the Customer Group Table page.

Use customer group tables to group customers who share the same functionality in order to define processing criteria for the entire group instead of for individual customers. The system comes with predefined functional customer group types. After setting up customer groups, use the General Information - Customer Group Info page to assign individual customers to the customer group.

Note. You can associate customers with multiple groups for Accounting, Allocation, Alternate Sources of Supply, Buying Agreements, Back Orders/Reservations, Claimback Contracts, Collections, Direct Debit, Draft Management, Freight, Pay/Bill Management, Pricing, Reporting, VAT (value-added tax), Tax, and Transportation, but they can be a member of only one Forecasting and Pricing Arbitration Plan group type.

Catalog Number	The catalog lists all of the products that a particular customer group is either authorized to purchase or, in the case of an exclusive catalog, not allowed to purchase. This provides an easy way to associate groups of customers with a specific product catalog. You don't have to go to each sold to customer and attach a product catalog to each customer ID.
Include/Exclude Type	Displays based on the catalog number selection.

Setting Up Standard Notes

Access the Standard Notes page.

You can set up standard notes to reuse. For example, you might have a standard note to announce a seasonal promotion or a note to thank customers for a particularly large order.

In PeopleSoft Order Management, you can view notes that are associated with customers or products on order and quotation headers, lines, and schedules. In PeopleSoft Billing, you can view notes that are associated with customers.

Standard notes can also be used as an inbound and outbound message to synchronize note data. These messages are used for integration with third-party applications:

Standard note (STD_NOTE_SYNC)
Standard note (STD_NOTE_SYNC_EFF)
Standard note (STD_NOTE_FULLSYNC)
Standard note (STD_NOTE_FULLSYNC_EFF)

See Managing PeopleSoft Supply Chain Management Integration Points.

Note Type	Enter a note type.
Text	Enter up to 254 characters.
Search Criteria Key Words	Use to create a report that lists associated notes that contain certain key words.
Print On Document	Select print locations. Note. Notes can print on these documents without additional configuration: Invoice, Bill of Lading, Order Acknowledgement, Picking Plan, and Quotation.

Setting Up Customer Support Personnel

To define support team members, member types, and members, use the Support Team Members, Member Type, and Member components.

Use the MEMBER_PERSON1_CI, MEMBER_TYPE_TBL_CI, and TEAM_MEMBER_TABLE_CI component interface to load data into the tables for this components.

This section discusses how to:

Define team member types.
Establish team member commissions.
Establish support team members.

See Also

Structuring Commissions

Pages Used to Set Up Customer Support Personnel

Page Name	Object Name	Navigation	Usage
Team Member Types	MEMBER_TYPE_TABLE	Set Up Financials/Supply Chain, Common Definitions, Team Members, Team Member Types	Define team member types, such as account managers, customer support, and sales managers. Commission information is assigned to the individual team members within the type by default.
Team Member Personal Data - Member Data	MEMBER_PERSON1	Set Up Financials/Supply Chain, Common Definitions, Team Members, Team Member Personal Data, Member Data	Identify a team member's personal data and other information.
Team Member Personal Data - Member Commissions	MEMBER_PERSON3	Set Up Financials/Supply Chain, Common Definitions, Team Members, Team Member Personal Data, Member Commission	Define individual team member criteria. On the individual team member level, specify commission distribution criteria and, if necessary, override commission information that is established at the team member type level.
Team Member Personal Data - Member Address	MEMBER_PERSON2	Set Up Financials/Supply Chain, Common Definitions, Team Members, Team Member Personal Data, Member Address	Enter team member address information.
Support Team Members	TEAM_MEMBER_TABLE	Set Up Financials/Supply Chain, Common Definitions, Team Members, Support Team Members	Establish teams after defining individual team members. Associate with ship to customers, quotes, and sales orders.

Defining Team Member Types

Access the Team Member Types page.

Commissionable	Select to make the Default Commissions Data fields available.
Is this a Sales Person?	Select if the team member type is a salesperson.
Commission Schedule	Select if the commission is based on a schedule. Use the Basis field to indicate whether the amount shipped (Shipment) or the amount booked (Bookings) is used to identify the appropriate commission rate on the Member's Commission Schedule page.
Commissioned Member	Select if the commission is based on a straight percentage. Use the commission percentage to enter the percentage. Commissions based on percentage are reported against the amount booked.

Establishing Team Member Commissions

Access the Team Member Personal Data - Member Commission page.

The personnel who are involved in customer support are called team members, and each member may be in a commissionable or noncommissionable role. You assemble members into teams that can be associated with ship to customers, quotes, and sales orders.

Team Member Type Code

When you select an option, the Commissionable option appears by default from that team member type, as does the Default Commission Pct Source (default commission percent source) and either the Basis or the Commission % field, depending on which commission percentage source you select on the Team Member Types page. You cannot change the Commissionable option here, but you can change any of the other default information.

Important! If you change the team member type code for a team member to a type code with a different commission status, the status changes on all of their existing sales orders. If you want the team member's existing orders to keep the original type code, you must enter the team member with a new team member ID that references the new type code.

Distribution Percent

For commissionable members, indicate when their sales commissions are payable. You can enter any fraction of 100 percent for each milestone, but the total of the values entered cannot exceed 100. These fields are informational only.

Note. Because the algorithms that are used to calculate commissions vary so greatly, PeopleSoft enables you to define commission percentages and track their application. The actual computation of commission amounts is up to you.

Establishing Support Team Members

Access the Support Team Members page.

Team Member	Select from the list that is established on the Team Member Personal Data page.
Short Description	View the member type that is associated with each team member on the Team Member Personal Data - Member Commissions page.
Manager	Select only one for the team.
Priority	View which account member is the primary person for the account. The team member with the highest priority is referenced on reports and inquiries. Note. Multiple team members who are also categorized as salespersons can be added to the team. However, you can only have one team member who is a salesperson selected as the highest priority member of the team. Be sure that the person who is selected as the 001 priority member is actually a member who was identified as a salesperson on the Team Member Types page. If not, you may have the wrong salesperson referenced on PeopleSoft Billing and Receivables documents.

Using Quick Customer Create

This section provides an overview of quick customer create and discusses how to:

Search for customers.
View customer and contact search results.
Update customer and contact information.
Enter new customer information.
Enable contacts to access self-service transactions.

Understanding Quick Customer Create

Quick Customer Create enables the customer service representative (CSR) to determine if a customer exists in the system and to enter the minimum number of fields for an order if the customer is new.

Search Logic for Quick Customer Create

The search functionality does not use a wildcard percentage from the beginning of the search. The search logic is not case sensitive and uses and in the search logic (instead of or) when you enter multiple search criteria. The search functionality also uses a like operator for all nonprompt search fields and a = operator for all prompt fields. For example, if you enter USA as the country and Broadway as the Address1, then all addresses with a country of USA and an address line one of Broadway appear in the search results.

To improve search results:

Add indexes on the most commonly used fields on which you search.
Modify the call to the function resolve_wildcard so that they can perform an exact search or a like search.
Modify the call to the function resolve_wildcard so that if the search does not need an UPPER, they should remove it.

For example, if you are searching for the city Paris and you also type the city in the same way, the call to the function resolve_wildcard should not UPPER the city name.

Entering New Customers and Contacts

The CSR can enter a new customer and contact from the Customer Search page or from the Customer Summary page if the search returned no results or if the customer is new. The new customer can have only one contact, customer, and address and must have the same sold to, bill to, and ship to information. When entering the new customer, select a setID and a template customer, which, selected from all customers in the setID, populates the additional fields in the customer tables that aren't entered on the Create New Customer/Contact page.

This table list the fields that the template customer updates when using Quick Customer Create. You can set up additional fields from the Maintaining Customer and Maintaining Contact menus.

What Is Created	What Is Updated
Contact only	CONTACT. CONTACT_PHN (only if phone information is provided). PSOPRDEFN (only if user is created). PSOPRALIAS (only if user is created). PSOPRCLS (only if user is created). PSROLEUSER (only if user is created). ROLEXLATOPR (only if user is created).
Customer only	CUSTOMER. CUST_SOLDTO_OPT. CUST_SHIPTO_OPT. CUST_OPTION. CUST_SHIPTO. CUST_BILLTO. PRODCTLG_CUST. PROD_CUST_ALIAS. CUST_TEAM. PRODCTLG_PRDLST. CUST_CGRP_LNK. CUST_CREDIT. CUST_CRSPD.
Contact and Customer	CONTACT. CONTACT_PHN (only if phone information is provided). CONTACT_CUST. CONTACT_CARD (only if credit card information is provided). CUST_CNTCT_SEQ. CUST_CONTACT. CUST_CNTCT_PHN (only if phone information is provided). CUST_CNTCT_CARD (only if credit card information is provided). PSOPRDEFN (only if user is created). PSOPRALIAS (only if user is created). PSOPRCLS (only if user is created). PSROLEUSER (only if user is created). ROLEXLATOPR (only if user is created). CUSTOMER. CUST_SOLDTO_OPT. CUST_SHIPTO_OPT. CUST_OPTION. CUST_SHIPTO. CUST_BILLTO. PRODCTLG_CUST. PROD_CUST_ALIAS. CUST_TEAM. PRODCTLG_PRDLST. CUST_CGRP_LNK. CUST_CREDIT. CUST_CRSPD.

The template customer never updates these tables:

CUST_INDIRECT
CUST_BROKER
CUST_NOTE
CUST_NOTE_DOC
CUST_NOTE_KEYWD
CUST_CRSPD_REM
CUST_EXEMPT
CUST_EXEMPT_DTL
CUST_HIERARCHY
CUST_ID_NBRS
CUST_PM_CHANNEL
CUST_SIC_CODES
CUST_REGN_TYPE
CUST_VAT_EXCPTN
CUST_VAT_REG

Pages Used for Quick Customer Create

Page Name	Object Name	Navigation	Usage
Customer Search	QUICK_CUST_SRCH	Customers, Customer Information, Quick Customer Create, Customer Search	Search for customers or enter new customers. Determine factors such as contacts' correct customers or which customer addresses to use. Quick Customer Create updates the Contact/Customer tables.
Customer Summary	QUICK_CUST_SUMMARY	Click the Search button on the Customer Search page.	View customer and contact search results, and select the correct matches.
Customer Summary Detail	QUICK_CUST_DTL	Click the View details for selected customer(s) link on the Customer Summary page.	View additional customer information, navigate to transactions, and update contact and customer information. The system applies customer and contact information to the transactions automatically.
Contact User Profile Display	QUICK_CUST_USR_DSP	Click the View User link on the Customer Summary - Detail page.	View contacts' user profile information. This page is read-only.
Create New Customer/Contact	QUICK_CUST_CREATE	Click the Create New Customer/Contact link on the Customer Search page, Customer Summary page, or Customer Summary - Detail page.	Enter new customers' information.
Contact User Profile	QUICK_CUST_USER	Click Add User on the Customer Create page.	Enter contacts' user information to enable them to access self-service transactions.
Contact Credit Card Info	QUICK_CUST_CRCARD	Click Add Credit Card Information on the Customer Create page.	Enter contacts' credit card information.

Searching for Customers

Access the Customer Search page.

SetID	(Required) Enter the setID and at least one additional field to search for a contact, customer, or contact and customer combination. The Country field is required only if you enter information in the address fields.
Contact Name	View the contact name that you enter on the Contact page.
User ID	View the contact user ID that you define on the Customer User Profile page.
Email ID	View the contact email address that you enter on the Contact page.
Contact Phone	View the contact phone number that you enter on the Contact Phone and Type page.
Credit Card Number	View the contact credit card number that you enter on the Contact Credit Card Info page.

These user-defined fields are associated with the customer. The address fields are dependent on the country selection.

Customer Name and Customer ID	View data that you enter on the General Info page. You can do a partial search on the Customer ID field.
Customer Phone	View the business phone number that you enter on the Phone Information page.
Country, Address 1, Address 2, City, State, and Postal	View data that you enter on the General Information page. Note. You can search by Address 1 and Address 2 fields, but not by the Address 3 field. Unless you are searching for a specific address, the Address 1 field is the only address field that appears on the Customer Summary page and the Customer Detail page. If, for example, you are searching for an address entered in the Address 2 field, that field appears on the Customer Summary page and Customer Detail page.
Cust Char 10 A	Entered on the General Information - User Defined page.
Cust N 12.3 A	Entered on the General Information - User Defined page.
Create New Customer/Contact	Click to create a new customer or contact.
Search	Click to view the search results on the Customer Summary page. If you are searching for a contact name and the contact is associated with multiple customers, the search returns of all the customers who are associated with the contact. Similarly, if you search for a customer who is associated with multiple contacts, the search returns all the contacts who are associated with the customer.

Note. Use the % wildcard to search for partial strings.

Viewing Customer and Contact Search Results

Access the Summary page.

Return to Search	Click to return to the Customer Search page.
	Click to access the Create New Customer/Contact page and create a new customer or contact.
Contact Phone	View the business phone number if there are multiple phone numbers for the contact and if the search criteria did not include contact phone. If there is no business phone, the first number in the list appears.
Credit Card	View the first credit card in the list if there are multiple credit cards for the contact and if the search criteria did not include a credit card.
Address	View the minimum sequenced customer address if the search criteria did not include an address.
	Click to select all of the customers when there are multiple search results.
Deselect All	Click to clear all of the customers.
	Click the View details for selected customer(s) button to access the Customer Summary Detail page.

Updating Contact and Customer Information

Access the Customer Summary Detail page.

Return to Search	Click to return to the Customer Search page.
	Click the Return to Results button to return to the Customer Summary page.
	Click to access the Create New Customer/Contact page and create a new customer or contact.

Contact Information

Contact ID, Contact Name, Email ID, and Contact Flag	Set up these fields on the Contact page.
Contact Phone and Contact Type	Set up these fields on the Contact Phone and Type page. The first in the list appears if there are multiple contact types.
View User	Click to access the Contact User Profile page and view user information that is required for contacts who access self-service transactions. The fields on this page are the same as those that appear on the Contact User Profile page.

Customer Information

Customer ID and Customer Name	Set up these fields on the General Info page.
Address	Set up this information on the General Information page.
Credit Card Type and Credit Card Number	Set up these fields on the Contact Credit Card Info page.
Contact Information Update	Click to access the Contact page and view contact information.
Create Sales Order	Click to access the Order Entry Form and enter a new sales order for the customer.
Billing Information Inquiry	Click to access Bill Header Data and view customer billing information.
Order Tracking Inquiry	Click to access the Order Tracking page and view customer order status or the Order Tracking - Search page if no orders are available.
Customer Payment Inquiry	Click to access customer balances and view customer payment information.
Customer Information Update	Click to access the General Info page and view or update customer information.

Entering New Customer Information

Access the Create New Customer/Contact page.

Note. A new customer can have only one contact and address, and must have the same sold to, ship to, and bill to address.

SetID, Name, and Address Description

These are required fields.

Template Customer

Populates additional fields in the customer tables that aren't entered on this page.

See Using Quick Customer Create.

Enter Contact Information

Create Contact	Select to create a contact after saving the page.
Add User	Click the Add User link to access the Contact User Profile page and enter information if the contact will be accessing self-service transactions. This link is available only if you set up the roles that the user can grant on the Role Grant page.
Add Credit Card Information	Click the Add Credit Card Information link to enter a credit card for the contact.

Enter Customer Information

Create Customer	Select to create a customer after saving the page.
Customer ID	Enter an ID or leave blank to have the system assign a value.
Cust Char10 A and Cust N12.3 A	Enter user-defined information for the customer in these fields.
Country	Address fields are dependent on this field value. Enter the address information for the new contact customer. PeopleSoft recommends that you add the address information at this time.
Save New Customer/Contact	Click to save the new customer. The new contact ID and the new customer ID are based on settings from the Automatic Numbering page.
Geocode	If you are using a third-party tax provider, you must click the Geocode Lookup link to retrieve the geocode.

Enabling Contacts to Access Self-Service Transactions

Access the Contact User Profile page.

Logon Information

User ID, Password, and Confirm Password

Enter data for external contacts who need to access self-service transactions.

Note. PeopleSoft recommends that contacts change their passwords after logging on to self-service transactions.

Account Locked Out?

Select to disable the contact's system access. For example, you may want to disable system access while the individual is out on disability but to leave the contact as a User Profile so that the person can access the system upon returning to work.

Permission Lists

Process Profile	Required to enable customers to run PeopleSoft batch processes.
Primary Permission List	View the permission list that is associated with the new user role that you select. Primary permissions control everything except page-based permissions (business interlinks, messaging, and so forth).

Contact Roles

Role Name

An intermediate object between users and permission lists. You assign multiple permission lists to a role and multiple roles to a user. A role manages the contact's access to applications as well as the type of work that should be routed to the contact. Establish roles on the Roles page. As part of the role definition, CSRs can select only roles to which they can grant access and can delete only roles that they can grant (establish these roles on the Role Grant page).

Note. CSRs should be authorized to run the Component Interfaces (USER_MAINT and CUSTOMER_CONTACT) so that the appropriate tables are updated when the contact and user are created using Quick Customer Create. The ID Type CNT must be marked as Enabled on the User Profile Types page so that the customer information can be saved.

Note. Contacts established to access express order entry must also have user preferences established for sales orders under Setup Financials/Supply Chain, Common Definitions, User Preferences, Define User Preferences, Orders - Sales.

Using Short-Term Customers

To set up short-term customers, use the Template Role (TEMPLATE_ROLE) component.

This section provides an overview of short-term customers, lists prerequisites, and discusses how to:

Enable role security for short-term customers.
Add short-term customers.
Add credit card information.
Search for existing customers.

Understanding Short-Term Customers

Short-term customers are temporary customers that are not already in the system. You can add them quickly to a sales order or quote in the counter sales environment without entering the customer through Quick Customer Create or the Customer component. To use the short-term customer feature a template must be created in the Customer General component. One default template must be added to the PeopleSoft Order Management Business Unit for quotes, orders, and returns. In the case of returns, you may need to process a return for a customer that is no longer in the system.

When you create the template customer, you select a Customer Status of Template and specify when the customer expires. Only “Template” customer statuses can be added on the business unit.

The expiration date is used for the new customer. If you enter an order or quote for a customer and the expiration date has expired, you will get a warning message during the transaction. In the case of orders, you will be able to save the order, but you will need to update the date for the customer.

All users are associated with a role. All roles will have access to the customer template defined on the PeopleSoft Order Management Business Unit. If you want a role to be able to access other template customers than the one specified on the business unit, select the All Templates option on the Template Role page.

You may want to create different template customers to use on the order, quote, and RMA. The information in the table is updated when the short-term customer is saved on the transaction.

The name, address, and phone is required for the short-term customer.

Adding a Short-Term Customer on a Sales Orders

When you are creating a sales order using a short-term customer:

Select the Short-Term Customer check box in add mode.
Enter the customer name, address, and phone.

Note. These are the required fields for adding a customer using a short-term customer template.
Finish entering the sales order and save the order.

The customer will be generated after you save the order.

Prerequisites for Short-Term Customers

Before entering short-term customers on sales orders, quotes, or RMAs:

Create the template customer in the customer General Information component.
Add the template customer to the PeopleSoft Order Management Business Unit for sales orders, quotes, and RMAs.
Define roles that can change or edit the default template on the transaction (optional).

See Also

Using Short-Term Customers

Pages Used to Add Short-Term Customers

Page Name	Object Name	Navigation	Usage
Template Role	TEMPLATE_ROLE	Set Up Financials/Supply Chain, Product Related, Order Management, Order Management Foundation, Template Role	Use to enable certain roles to choose additional template customers on the transaction.
Short-Term Customer Setup	CUST_STERM_CREATE	In add mode, select the Short-Term Customer option from the sales order, quote, or RMA. Click the Short-Term Customer Setup link from the GoTo Header Menu on the Order Entry Form or Quote Entry Form page. Click the Short-Term Customer link from the Transfer To section of the RMA Form page.	Use to add details for the short-term customer. Note. In add mode, select the Short-Term Customer flag in order to access the setup page.
Customer Summary	STCUST_SUMMARY	Click the Search for Existing Customer button on the Short-Term Customer Setup page.	Searches the existing customer data for matching short-term customers using the information you enter on the short-term customer page. Matching results appear in a grid. You can select an existing customer from the matching results and proceed with the transaction.
Credit Card Data	STCUST_CREDCRD	Click the Credit Card Data link on the Short-Term Customer Setup page.	Use to enter credit card information for the new customer. Note. The payment method must be credit card for the order group assigned to the user.

Enabling Role Security for Short-Term Customers

Access the Template Role page.

In add mode, select the roles that you want to be able to select any of the short-term customer templates while they are creating a transaction.

All Templates

Select if you want the role to be able to use all of the templates. Otherwise, the role will only be able to use the template from the PeopleSoft Order Management Business Unit defined for the transaction.

Adding Short-Term Customers

Access the Short-Term Customer Setup page.

Create Short-Term Customer

Select the option if you want the system to create a customer when you save the order.

Template ID

The PeopleSoft Order Management Business Unit default template that is associated with the order, quote, or RMA appear. To access alternate templates, the user must be assigned a role for which the All Templates option is selected on the Template Role page.

Customer Name

Enter the name for the new customer. The Customer ID will be created after you save the transaction. This is required for the new customer.

Search for Existing Customer

Searches the existing customer data for matching short-term customers using the information you enter on the short-term customer page. Matching results appear in a grid.

Remove Short-Term Customer

Click the Remove Short-Term Customer button if you want to clear the information for the new customer.

Address

This is required for the new customer.

Telephone and Tax Information

This is required for the new customer.

Tax Exemption Certificates

If you want the certificate to be saved for the new customer when it is created, enter the information.

Arbitration Plan and Customer Group

Enter either value to apply the pricing arbitration plan or pricing customer group to the customer.

Note. If the template has more then one associated pricing customer group, a default customer group will not populate the Customer Group field. The pricing customer group you enter on the short-term customer page will be used in addition to those set up for the template customer when pricing the order or quote. Only one additional pricing customer group can be attached on this page. If you want additional pricing customer groups, use the Customer General Info component to set them up.

OK

Takes you to the main transaction page. The short-term customer will be created when you click Save on the transaction page.

Skip

Takes to you to the main transaction page without passing any customer data.

Adding Credit Card Information

Access the Credit Card Information page.

Searching for Existing Customers

Access the Customer Summary page.

Select Customer

After selecting a customer, click the Select Customer button to add the customer to the transaction instead of creating a new customer.

Obtaining Dun and Bradstreet Reports for Customers

To enter Dun and Bradstreet report information, use the Dun and Bradstreet component (CUSTOMER_DB).

This section provides an overview of Dun and Bradstreet processing, lists prerequisites, and discusses how to:

Order Dun and Bradstreet reports.
View operational information and link reports to customers.
View credit and risk information.
View financial statement information.
View full text reports.
Link customers to Data Universal Numbering System (DUNS) numbers.

Understanding Dun and Bradstreet Processing

The Dun and Bradstreet interface enables you to automatically update Dun and Bradstreet information online and link it to a customer. Use the XML Data Integration Toolkit that Dun and Bradstreet provides and PeopleSoft Enterprise Integration Broker to enable the interface.

When you use the interface to request a report, the system publishes the DNB_REQUEST_MESSAGE message to Dun and Bradstreet. When Dun and Bradstreet returns the report information, they publish the DNB_REPLY_MESSAGE message. The system populates the Customer Dun and Bradstreet (PS_CUST_DB) and Dun and Bradstreet Reports (PS_DB_REPORTS) tables with the report information.

Dun and Bradstreet sends a bill for each Dun and Bradstreet report that you order. Users should know which reports the organization uses, because some reports cost more than others. The PeopleSoft interface enables users to download these report types:

Business Verification.
Quick Check.
Global Failure Risk Score.
Financial Standing.
Delinquency Score.
Decision Support.
Enterprise Management.
Commercial Credit Score (USA).

When you purchase a report for a specific DUNS number, you see the last time that you purchased a report for that DUNS number and which report you purchased.

Review each report for a specific DUNS number using the Dun and Bradstreet component (CUSTOMER_DB). Only the key fields appear in the reports on the Operations, Credit and Risk, and Financials pages. If you want to view the entire report in text format, use the Full Text Report page. Also, some reports might not populate all of the fields. Associate the report with a customer on the Dun and Bradstreet - Operations page.

Note. If you do not use the Dun and Bradstreet interface, you can manually enter information for a Dun and Bradstreet report in the Dun and Bradstreet component.

To review a Dun and Bradstreet report that is associated with a customer, access the report from the Credit Profile - General page or the Account Overview - Profile page.

If needed, create a unique logon to the Dun and Bradstreet database for each setID so you can have separate billing accounts for different areas of the organization.

Note. When you implement the PeopleSoft Enterprise Receivables system, you may have existing Dun and Bradstreet information that you want to convert to the Receivables system. Use the Dun & Bradstreet component interface (CUSTOMER_DB_CI) and the PeopleSoft Excel to Component Interface utility to populate data in the Dun and Bradstreet tables.

See Also

Enterprise PeopleTools 8.46 PeopleBook: PeopleSoft Component Interfaces

Prerequisites

Perform these tasks before using the Dun and Bradstreet interface:

Establish a Dun and Bradstreet account to obtain a Dun and Bradstreet (D&B) user ID and password, and arrange to access D&B data using the D&B Data Integration Toolkit.
Enable the Dun and Bradstreet interface on the Installation Options - Overall page.
Set up a unique logon to the Dun and Bradstreet database by setID for each Dun and Bradstreet account on the D & B Account page.
Activate the DNB_REQUEST_MESSAGE and DNB_RESPONSE_MESSAGE messages in PeopleSoft Enterprise Application Designer.

You must also use Integration Broker to set up the integration point. The PeopleTools documentation provides information on setting up integration points. This section discusses the specific information that you must enter to enable the integration:

Create a gateway definition using the Gateways component (IB_GATEWAY) in PeopleSoft Integration Broker.
Create a remote node for the Dun and Bradstreet connection using the Nodes component (IB_NODE).
Set these parameters on the On the Node Definitions - Connectors page:
1. Enter HTTPTARGET in the Connector ID field.
2. If you need to set a location, enter Location in the Property Name field and enter request in the associated Value field.
  
  Add another row, and enter URL in the Property Name field and enter http://toolkit.dnb.com/access/script/broker.asp in the associated Value field.
  
  Note. Verify with Dun and Bradstreet that this is still the correct URL for the interface.
Create an outbound synchronous transaction for the node on the Node Definitions - Transactions page.
1. Enter DNB_REQUEST_MESSAGE, in the Request Message field on the Transactions page.
2. Enter DNB_RESPONSE_MESSAGE for the response message in the Message Name field on the Messages page.
Create a relationship between the local node and the remote node that you have just created using the Relationships component (IB_RELATIONSHIP).
1. Enter DNB_CONVERT in the Relationship ID field when you add the relationship on the Relationship Transactions page.
2. Enter DNB_TRANSFM in the Request field in the Transformations group box on the Transaction Modifiers page.

Enterprise PeopleTools 8.46 PeopleBook: PeopleSoft Integration Broker

Common Elements Used in This Section

Product

Select the Dun and Bradstreet report type. Values are:

Business Verification: Verifies that the business is a valid entity.

Credit Score (USA): Checks the score that corresponds to a delinquency performance.

Decision Support: Checks for summary updates, but no credit investigation is available.

Delinquency Score: Contains values that cannot be calculated.

Enterprise Management: Checks who owns and manages the business, such as a social, state owned, free trade zone, or collectivity owned.

Financial Standing: Checks business financial strength.

Global Failure Risk Score: Checks the likelihood of a firm ceasing business without paying creditors in full over the next 12 months.

Quick Check: Checks customer credit ratings.

Purchase Dun and Bradstreet Information

Click to access the DB Lookup and Order page and purchase a Dun and Bradstreet Report.

Pages Used to Obtain and View Dun and Bradstreet Reports

Page Name	Object Name	Navigation	Usage
Dun & Bradstreet Lookup/Order	DB_LOOKUP_ORDER	Customers, Customer Information, Dun & Bradstreet Lookup/Order, Dun & Bradstreet Lookup/Order Click the Purchase Dun and Bradstreet Information link on Dun and Bradstreet - Operations page or the other pages in the Dun and Bradstreet component. This link is available only if you enable the Dun and Bradstreet interface on the Installation Options - Overall page. Click the Search or Purchase D & B Info link on the Additional General Info page or the Credit Profile page for a customer.	Retrieve online information from the Dun and Bradstreet database, order Dun and Bradstreet reports, and update the PeopleSoft database.
Operations	DB_OPERATIONS	Customers, Customer Information, Dun & Bradstreet, Operations Accounts Receivable, Customer Accounts, Customer Information, Dun & Bradstreet, Operations Set Up Financials/Supply Chain, Common Definitions, Customers, Dun and Bradstreet, Operations	Enter or review operational information such as demographics, business associations, or relationships. View a list of customers who are associated with a DUNS number.
Credit Profile	CUST_CREDIT_PRFL1	Click the Go to Credit Profile Page link on the Dun and Bradstreet - Operations page.	Review credit profile information for the customer.
Additional General Info	CUST_GENERAL2	Click the Additional General Info link on the Credit Profile page.	Link new DUNS numbers to customers.
Credit And Risk	DB_CREDITNRISK	Customers, Customer Information, Dun & Bradstreet, Credit And Risk Accounts Receivable, Customer Accounts, Customer Information, Dun & Bradstreet, Credit And Risk Set Up Financials/Supply Chain, Common Definitions, Customers, Dun and Bradstreet, Credit and Risk	Enter or review credit and risk information.
Financials	DB_FINANCIALS	Customers, Customer Information, Dun & Bradstreet, Financials Accounts Receivable, Customer Accounts, Customer Information, Dun & Bradstreet, Financials Set Up Financials/Supply Chain, Common Definitions, Customers, Dun and Bradstreet, Financials	Enter or review financial statement information for the current and previous periods.
Full Text Report	DB_REPORT_TEXT	Customers, Customer Information, Dun & Bradstreet, Full Text Report Accounts Receivable, Customer Accounts, Customer Information, Dun & Bradstreet, Full Text Report Set Up Financials/Supply Chain, Common Definitions, Customers, Dun and Bradstreet, Full Text Report	View entire Dun and Bradstreet reports in text format.

Ordering Dun and Bradstreet Reports

Access the Dun & Bradstreet Lookup/Order page.

Searching the Dun and Bradstreet Database

Enter search criteria for DUNS numbers. You must enter at least the DUNS number or address information.

Name	Enter the legal name for the business.
DUNS Number	Enter the identification number assigned by Dun and Bradstreet to identify a business.
Business Number	Enter the business identification number assigned to the business by a government agency.
Non Post City	Enter the name of the town in which the business is located if it differs from the town that the postal service lists. This does not apply to all countries.
(DEU) Reason	Enter the reason why the report is being purchased: Commercial Credit: Select to check a commercial customer's credit. Credit Check - Ongoing Business: Select to check an existing commercial customer's credit. Credit Decision: Select to view a summary of decisions that were made on credit history. Debt Collection: Select to check credit because of past or current debt collection. Insurance Contract: Select to check credit because of a signed insurance contract. Leasing Agreement: Select to check credit because of a signed lease agreement. Rental Agreement: Select to check credit because of a signed rental agreement. Note. This field is required only for Germany.
Search	Click to obtain a list of DUNS numbers from the Dun and Bradstreet database that match the search criteria.

Purchasing Dun and Bradstreet Reports

To purchase a report:

In the Search Results grid, select the DUNS Numbers for which you want to purchase a report.

The system automatically moves the DUNS number to the Products to be Purchased grid.
In the Product field, select the report type that you want to purchase.

Only report types that are available for the DUNS number appear. Select Trade Up to purchase the report for the ultimate parent company.

Note. If you have previously purchased a report for the DUNS number, the last report type purchased and the date appear.
Click the Purchase DB Information button.

A confirmation message appears.

Viewing Operational Information and Linking Reports to Customers

Access the Operations page.

The Dun and Bradstreet interface populates the values on this page. If you do not use the interface, you can enter information manually.

Headquarter/Branch	Select the value that indicates whether the organization is a parent or a subsidiary location. Values are: Headquartr (headquarters), Branch, or Single Loc (single location).
Primary SIC Code (primary standard industrial classification code)	Enter a SIC code, which is an index that describes the function (manufacturer, wholesaler, retailer, or service) and the line of business in which the company is engaged.
Started Year	Enter the year in which the entity commenced present operations. If the entity was formed to acquire or continue a preexisting entity's operations, then the start date may reflect this original start date.
Owns/Rents	Select a value that indicates whether the premises at the physical address are owned or rented. Values are Co-Owns, Leases, Other, Owns, Rents, Shares, or Utilizes.
Incorporation Year	Enter the year in which the business incorporated. The incorporation year may not be the same as the year in which the business started.
Total Employee	Enter the total number of employees, including staff at branches, divisions, and subsidiaries located elsewhere.
Company Moved	Select if the business has moved.
Out of Business	Select if the business is no longer active at this location.
Employee Here	Enter the total number of employees at the headquarters location.
Enquiry DUNS	Enter the number assigned by Dun and Bradstreet to identify a business.
Parent DUNS	Enter the number assigned by Dun and Bradstreet to identify the parent company.
Parent Name	Enter the name of the company that has a majority interest in the business. The subject business is known as a subsidiary.

Customer List

A list of customers who are associated with the DUNS number appears in the Customer List grid.

Go To Credit Page

Click to access the Credit Profile - General page and view credit information for a customer who is linked to the DUNS number, or link another customer to a DUNS number.

Viewing Credit and Risk Information

Access the Credit And Risk page.

The Dun and Bradstreet interface populates the values on this page. If you do not use the interface, you can enter information manually.

Bankruptcy	Select if the organization is in bankruptcy.
Suits	Select if there are lawsuits in the Dun and Bradstreet database for the organization.
Liens Present	Select if there are open liens in the Dun and Bradstreet database for the organization.
Judgement Indicator	Select if open suits, judgements, petitions or payment remarks exist in the Dun and Bradstreet database for the organization.
3 mons Paydex (three months Paydex)	Enter the Dun and Bradstreet payment score (Paydex) from three months ago.
Comment	Enter additional text about the three-month Paydex score.
Paydex Norm	Enter the industry median or average Dun and Bradstreet Paydex score.
Prior Year Paydex Rating	Enter a dollar-weighted score that indicates how the organization has paid its bills over the last 12 months. The prior year Paydex rating represents how the organization paid its bills in the previous year or previous 12 to 24 months.
Credit Risk Score	Enter the credit risk numeric score that is a translation of the risk of delinquent payment over the next 12 months.
Credit Score Percent	Enter the percentile rank that indicates where the organization falls among organizations in the Dun and Bradstreet U.S. database. The percent is based on a 1 to 100 scale where 1 represents organizations with the highest probability of delinquency and 100 represents organizations with the lowest probability of delinquency.
Explanation	Enter the literal explanation of the credit risk numeric score, which explains the risk of delinquent payment over the next 12 months.
Rating	Enter the code that Dun and Bradstreet assigns to a company that consists of a composite capital and credit rating.
Score Date	Enter the date on which the credit risk score was calculated.
Score Class	View the risk of delinquent payments over the next 12 months, as indicated by a number from 0 to 5..
Commercial Score	Enter the numeric score that corresponds to the delinquency performance.
High Score	Enter the high range of the commercial credit score for which an incidence of delinquency percentage could be linked. If the range is 240 to 280, the high range score is 280.
Highest Credit	Enter the highest account balance during the past 12 months.
Low Score	Enter the low range of the commercial credit score for which an incidence of delinquency percentage could be linked. If the range is 240 to 280, the low range score is 240.
Average High Credit	Enter the median of the highest credit extended over the past 12 months. This is calculated by taking the sum of all of the high credit dollar amounts divided by the total number of account experiences.
All Firms PCTG (all firms percentage)	Enter the delinquency percentage for the company as it relates to all firms in the Dun and Bradstreet US database.
Range PCTG (range percentage)	Enter a delinquency percentage as it relates to a specific commercial credit score range.
Commentary	Enter an explanation about the conditions driving the score.
Total Payment Experience	Enter the total number of payment experiences in the Dun and Bradstreet database for the organization.
Past Due Amount and Past Due Payments	Enter the sum of past due dollar amounts.
Negative Comments	Enter the total number of payment experiences with negative comments in the payment notes.
Slow Payments	Enter the conditional comment that is generated when the Paydex score is used or slow payment experiences are present.
Failure Risk Score	Enter the score that predicts the likelihood of a firm going out of business without paying all creditors in full over the next 12 months.
Failure Risk Score Nat Percent (failure risk score national percent)	Enter a percent that places the organization in a 1 through 100 rank order; 1 is the highest risk and 100 is the lowest risk. The percent means that the organization scores better than a percent of organizations available in the Dun and Bradstreet U.S. database.
(USA) Failure Risk Score Commentary	Enter text that explains the conditions that drive the score that is assigned to the organization. This field is available only in the U.S.
(AUS) Failure Risk Score Ovrd Code (failure risk score override code)	Enter a score for Australian organizations when the delinquency score is a special value (0, 893-895) or cannot be calculated.
Small Business	Select if the Small Business Administration (SBA) classified the organization as a small business.
8(A) Firms	Select if the SBA classified the organization as a socially or economically disadvantaged small business.
Debarments Date and Debarments Count	Enter the number of the U.S. government debarments that are present in the Dun and Bradstreet database and the date of the most current debarments filing.
Minority Owned	Select if the organization is classified as minority owned.
Woman Owned	Select if the majority of the organization is owned by a woman.

Viewing Financial Statement Information

Access the Financials page.

The Dun and Bradstreet interface populates the values on this page. If you do not use the interface, you can enter information manually.

Cash and Liquid Assets	Enter the amount of cash on hand and in banks.
Statement Date	Enter the date of the current financial statement.
Accounts Receivables	Enter the total amount of accounts receivable.
Inventory	Enter the amount of merchandise on hand. The amount may also include work in progress and raw materials minus depreciation.
Total Current Liabilities	Enter the total amount of all current liabilities that are less than one year old.
Total Current Asset	Enter the total amount of all current assets that are less than one year old.
Total Liabilities	Enter the total amount of liabilities.
Total Asset	Enter the total amount of current and long term assets.
Net Worth Amount	Enter the total amount of equity, which can include stock.
Sales	Enter the amount of net sales for the period after returns, allowances, and discounts are deducted. In Europe, this amount is the sales for the period less taxes.
Gross Profit	Enter the amount that remains after deducting the cost of goods sold from net sales.
Previous Net Worth	Enter the amount of net worth minus intangibles in the last financial statement. The amount may be negative to reflect a deficit net worth position.
Previous Statement Date	Enter the date of the previous financial statement.
Previous Sales	Enter the amount of net sales for the previous statement.
Previous Working Capital	Enter the amount of current assets minus current liabilities for the previous statement.

Viewing Full Text Reports

Access the Full Text report page.

Report Text

View the full text of the Dun and Bradstreet report. The text is not available if you did not obtain the report using the Dun and Bradstreet interface.

Linking Customers to DUNS Numbers

Access the Additional General Info page.

Standard ID Qualifier and DUNS Number

Select DUNS Number With Edit to associate the customer with a DUNS number in the system and enter the DUNS Number.

Defining MICR IDs

To define customer MICR IDs, use the Customer MICR Information component (CUSTOMER_MICR).

This section provides an overview of MICR IDs and discusses how to:

Associate MICR IDs with remit from customers.
Enter customer-specific bank information.

Understanding MICR IDs

Every bank account has an associated MICR ID. Because customers may use multiple bank accounts, you can associate a customer with more than one MICR ID. A MICR ID is one way in which Payment Predictor identifies customers and can be used as the basis for building payment and maintenance worksheets.

The MICR pages are optional: use them if the lockbox interface provides a MICR ID for customer identification or if you regularly use MICR IDs for identification. If you perform direct debit or electronic draft processing, you can use these pages to define customer bank account information used for remittance processing.

Pages Used to Define MICR IDs

Page Name	Object Name	Navigation	Usage
MICR Information - Address	CUSTOMER_MICR	Customers, Customer Information, MICR Information, Address	Enter MICR IDs and associate them with remit from customers.
MICR Information - Customer Bank	CUSTOMER_MICR2	Customers, Customer Information, MICR Information, Customer Bank	Enter additional bank information for specific customers.

Associating MICR IDs With Remit From Customers

Access the MICR Information - Address page.

Effective Date	MICR ID information is keyed by effective date to enable you to keep a history of changes that you make, and to enter changes that will go into effect on some future date.
Remit From Customer	Select the setID and the customer ID of the remit from customer to enable Payment Predictor to select items from more than one customer based on the MICR ID. Because a remit from customer is the paying entity, you link MICR IDs to remit from groups rather than to individual customers. Every customer is its own remit from customer if it doesn't belong to a larger remit from group.
Address	If a customer that is enabled for draft processing will use this MICR ID, and the bank interface requires the draft bank address, enter that address in the fields in this group box. Otherwise, this information is optional and not used in any Receivables processing.

Note. During processing, you may discover a payment with a MICR ID that doesn't match any customer in the system. If you have additional information that is associated with the payment that positively identifies the remit from customer, link the MICR ID to the customer by clicking the Link MICR link on the Regular Deposit Entry - Payments page or the Worksheet Selection page.

Entering Customer-Specific Bank Information

Access the MICR Information - Customer Bank page.

Effective Date, Status, and Remit From Customer	View data from the MICR Information - Address page.
Remit From Customer	For each MICR ID that you set up for the customer, enter the bank account information to process direct debits and drafts electronically. This associates the bank account details with the remit from customer and the MICR ID that you enter on the MICR Information - Address page.
Country	View data from the MICR Information - Address page and defines where the bank is located. Depending on the country, you may be required to enter different information to identify the customer's bank account.
Bank Name Alt Characters (bank name alternate characters)	If you have enabled alternate character sets for the user, the Bank Name Alt Characters button appears next to Bank Name. Click to enter each name in alternate characters. Note. To activate alternate characters, set the User Preferences to use alternate characters on the User Preferences - Overall Preferences page.
Bank ID Qualifier	Defines which fields are required for the customer's bank and the editing rules for each field. For example, you may be required to enter a bank ID with five characters for the French Bank (009). System-defined qualifiers are provided for each country; review them on the Bank ID Qualifiers page. See PeopleSoft Enterprise Bank Setup and Processing PeopleBook, Setting Up Banks and Counterparties
Bank ID	Identifies the bank.
Branch ID	Depending on the bank ID qualifier, you may need to enter a check digit for the account number and a corresponding branch ID.
Account Type	Select a value: Bond. Bus Acct (business account). Check Acct (checking account). Dem Dep (demand deposit). Lf Ins-Net (life insurance account - net cash value). Life Ins (life insurance face value). Mutual (mutually defined). Ret Acct (retirement account - vested interest). Ret It-DDA (return items on demand deposit account). Ret It-Sav (return items on savings account). SB Acct (stocks and bonds account). Time Dep (time deposit). Trust fund.

To conduct EFT transfers using this account, you may need to provide the appropriate routing information for the depository financial institution (DFI).

DFI Qualifier

Select to identify the bank using its DFI ID and enter the associated DFI ID. The DFI qualifier indicates what format, and how many characters and numerals are used in the bank's DFI ID.

Each DFI ID type has a specific number of digits that you can enter, as listed in this table:

DFI Qualifier	DFI ID
Transit Number	Exactly nine numerals, plus check digit calculation.
Swift ID	Eight or 11 characters; positions five and six must comprise a valid two-character country code.
CHIPS ID	Three or four numerals.
Canadian Bank Branch/Institute	No validation.
Mutually Defined	No validation.

Setting Up Tree-Based Corporate Customers

To define corporate customer trees, use the Corporate Customer Tree component (AR_CORP_TREE_NODE).

This section discusses how to:

View corporate tree structures.
Access customer information.
Define corporate tree nodes.
Update corporate customer tree messages.

Note. This section assumes that you are familiar with the Tree Manager. The tree that is delivered as part of the demonstration database illustrates one possible structure of nodes and detail values. Customers must be part of the corporate tree to be included in the PeopleSoft Corporate Tree nVision report and the customer profile by corporate tree.

Pages Used to Set Up Tree-Based Corporate Customers

Page Name	Object Name	Navigation	Usage
Tree Manager	PSTREEMGR	Tree Manager, Tree Manager	View corporate tree structures.
Corporate Customer Tree	CORP_NODE_AR	Customers, Customer Information, Corporate Customer Tree	Define or review corporate tree node characteristics. The Corporate Customer Tree page from the Maintain Customers menu, where you can enter or change information for corporate customers, appears.
Corporate Tree Messages	CUST_MSG_CORPT	Accounts Receivable, Customer Accounts, Customer Information, Corporate Tree Messages Customers, Customer Information, Corporate Tree Messages	View and update messages for customers who are associated with a particular corporate umbrella.

Viewing Corporate Tree Structures

Access the Tree Manager page.

For each corporate tree in the Tree Manager, there exist various levels of the corporate structure under which nodes and detail values are grouped. Detail values are actual customers, identified in the Tree Manager by their customer IDs (such as 1001). Nodes are generally used to organize detail values into corporate groups, and appear with their node name and a description (such as ALLIANCE_GROUP - Alliance Group). Nodes may be customers as well as organizational tools. Detail values always exist under nodes and cannot have children.

Define detail values on the Maintain Customers pages; define nodes on the Tree Node page in Tree Manager.

See Enterprise PeopleTools 8.46 PeopleBook: PeopleSoft Tree Manager

Accessing Customer Information

Access the Tree Manager page.

Edit Data

Click the Edit Data button to access the Tree Node page.

Defining Corporate Tree Nodes

Access the Corporate Customer Tree page.

Note. The credit information on this page is similar to information that you enter for an individual customer on the General Information - Credit Profile page. However, PeopleSoft Order Management does not use the information on this page for credit checking. You can use this information in reports and in a Workflow to determine which customers have exceeded their credit limit.

SetID and Corporate Customer	For an existing node, the tree populates these fields. If you are creating a new node, the corporate customer name comes from the tree node that you supply in the Tree Node dialog box when you insert the node.
Effective Date	This credit information is keyed by effective date to let you keep a history of the changes and to enter changes that will go into effect on a future date.
% Over Limit (percentage over limit)	Enter a credit limit tolerance, a percentage by which you allow customers to exceed their credit limit. You can use this field with Workflow to retrieve customers who exceed their tolerance amount. If a customer has a 2 percent over limit, for example, an extra two percent of their credit limit is added to their available credit amount. Depending on the percentage that you enter here, you may see credit limits that are higher than those you originally established for the customer.
Range %	Enter a credit limit comfort level. Use this field with Workflow to retrieve customers who exceed their range percent. You can flag certain customers when they get within 80 percent of their credit limit, and allow others to reach 110 percent of their credit limit.
Credit Limit Date	The current date appears by default; you can override this value. This date is kept separate from the effective date, so changes to the credit limit or other credit information are independent of each other.
Credit Limit Review Date	Enter a date on which you want to reevaluate the corporate credit limit.
Risk Code	An indicator of customer credit history. Credit class is another way of grouping customers by defining additional credit categories. Note. The values for the Risk Code and Credit Class fields are translate values that can be adapted to the business needs.
Collection and Dispute	Select customer credit status based on the circumstance. Additional fields appear next to the Collection or Dispute fields. When you turn a customer over for collection, select a collection code from those that are defined on the Collection Status page. Codes vary according to business practices. For example, they may represent different collection agencies that you use. The date on which the account was assigned for collection is the current date by default. When you place a customer in dispute, select a dispute code from those that are defined on the Dispute Status page. Dispute codes vary by business. These codes usually indicate the cause for dispute, such as a pricing error or an incorrect shipment. The date on which the account was placed in dispute is the current date by default. The dispute amount that you enter can be a negative or positive value. Note. Altering the account status has no effect on item or payment processing. These are informational fields only.
Apply To Individual Customers	Click to assign the same status to all customers in the node when you place a corporate account in or out of collection or dispute. This saves the page and updates the individual customer's credit record.

Updating Corporate Customer Tree Messages

Access the Corporate Tree Messages page.

Corporate Customer	If one (or more) of the customers who belong to the corporate customer is assigned a message using the General Information - Messages page, the customer ID and name appear.
Update	Click to enter or update a corporate tree message (in read-only mode). The system transfers you to the Messages page, where you can assign or modify messages for customers who are associated with the corporate customer.
Hold Code	Appears if the customer has an action of Hold.

Note. The Messages button appears on the Corporate Customer page whenever any customer who belongs to the corporate customer has a message.

Viewing Vendor Information

This section discusses how to view vendor names and IDs.

Pages Used to View Vendor Information

Page Name	Object Name	Navigation	Usage
Vendor Information	VENDOR_AR	Customers, Customer Information, Vendor Information	View name and ID information for specific vendors.
Vendor Info (vendor information)	CUST_VENDOR_INFO	Click the Vendor Info link on the Miscellaneous General Info page.	View name and ID information for specific vendors.

Viewing Vendor Names and IDs

Access the Vendor Information page.

If you have PeopleSoft Payables installed, use this page to link vendors and their associated customer records. When PeopleSoft Receivables requests a customer refund, the Payables system can determine which vendor to use on the voucher.

Note. You cannot add or change any information on this page if you have PeopleSoft Payables installed. If you don't have Payables installed, you may want to use this page to maintain vendor information for another purpose, such as refunds within the system.

Associating EFT Payment File Names With Customer IDs

This section lists the page used to associate EFT payment file names with customer IDs.

Page Used to Associate EFT Payment File Names With Customer IDs

Page Name	Object Name	Navigation	Usage
Customer EFT Name	CUST_EFTNM_XREF	Customers, Customer Information, Electronic File Transfer Name, Customer EFT Name	Create cross-references between customer names on the EFT payment file and customer IDs. The system uses the EFT payment file information in the Name field and the customer ID in the Customer field when loading EFT payment data into PeopleSoft Receivables.

Creating Customer Reimbursable Agreements

To define reimbursable agreements, use the Customer Agreements component (CUST_AGREEMENT).

This section lists the pages used to create customer reimbursable agreements.

Pages Used to Create Customer Reimbursable Agreements

Page Name	Object Name	Navigation	Usage
Reimbursable Agreements - Funds	CUST_AGREEMENT	Customers, Customer Information, Reimbursable Agreements, Funds	Establish the reimbursable agreement number, the amount of the agreement, and the customer reimbursable fund information.
Reimbursable Agreements - Documents	CUST_AGREEMENT2	Customers, Customer Information, Reimbursable Agreements, Documents	Associate documents with the customer reimbursable agreement.

Page Name

Object Name

Navigation

Usage

Reimbursable Agreements - Funds

CUST_AGREEMENT

Customers, Customer Information, Reimbursable Agreements, Funds

Establish the reimbursable agreement number, the amount of the agreement, and the customer reimbursable fund information.

Reimbursable Agreements - Documents

CUST_AGREEMENT2

Customers, Customer Information, Reimbursable Agreements, Documents

Associate documents with the customer reimbursable agreement.

Making Customer Inquiries

This section discusses how to check customers' available credit.

Pages Used to Make Customer Inquiries

Page Name	Object Name	Navigation	Usage
Customer Attachments	CUST_ATTACHMENTS	Order Management, Quotes and Orders, Review Customer Information, Attachments, Customer Attachments Customers, Review Customer Information, Attachments, Customer Attachments	View attachments, such as multimedia files, Microsoft PowerPoint presentations, Microsoft Word documents, ScreenCams, or Microsoft Excel spreadsheets, to customers.
Credit Available	CUST_CREDIT_AVAIL	Order Management, Quotes and Orders, Review Customer Information, Credit Available, Customer Credit Customers, Review Customer Information, Credit Available	Check customers' credit positions.
Customer Messages	CUST_MESSAGES	Order Management, Quotes and Orders, Review Customer Information, Messages, Customer Messages Customers, Review Customer Information, Messages, Customer Messages	View messages that are associated with customers.
Customer Notes	CUST_NOTES	Order Management, Quotes and Orders, Review Customer Information, Notes, Customer Notes Customers, Review Customer Information, Notes, Customer Notes	View notes that are available for customers.

Checking Customers' Available Credit

Access the Credit Available page.

Bill-To Customer

Total Backlog Amount

Represents the total value of the sales order lines that are scheduled to ship within the number of backlog days that you specify on the Credit Check page.

Total Aged AR (total aged accounts receivable)

Number of open receivables that are included in the credit-checking algorithm. The open receivables that are included in this number are contained in the aging categories that you select for credit checking on the Aging page.

Credit Available

Determined by this equation:

Credit Limit - (Total Aged AR) - (Total Backlog Amount within X Days) = Credit Available + % over limit

Note. You must run the Receivables Update process in the Maintain Receivables menu to populate the Aging Amount field for the bill to customer and the Total Aged AR field for the corporate customer.

Create Short-Term Customer	Select the option if you want the system to create a customer when you save the order.
Template ID	The PeopleSoft Order Management Business Unit default template that is associated with the order, quote, or RMA appear. To access alternate templates, the user must be assigned a role for which the All Templates option is selected on the Template Role page.
Customer Name	Enter the name for the new customer. The Customer ID will be created after you save the transaction. This is required for the new customer.
Search for Existing Customer	Searches the existing customer data for matching short-term customers using the information you enter on the short-term customer page. Matching results appear in a grid.
Remove Short-Term Customer	Click the Remove Short-Term Customer button if you want to clear the information for the new customer.
Address	This is required for the new customer.
Telephone and Tax Information	This is required for the new customer.
Tax Exemption Certificates	If you want the certificate to be saved for the new customer when it is created, enter the information.
Arbitration Plan and Customer Group	Enter either value to apply the pricing arbitration plan or pricing customer group to the customer. Note. If the template has more then one associated pricing customer group, a default customer group will not populate the Customer Group field. The pricing customer group you enter on the short-term customer page will be used in addition to those set up for the template customer when pricing the order or quote. Only one additional pricing customer group can be attached on this page. If you want additional pricing customer groups, use the Customer General Info component to set them up.
OK	Takes you to the main transaction page. The short-term customer will be created when you click Save on the transaction page.
Skip	Takes to you to the main transaction page without passing any customer data.