Importing Sales Lead Data

This topic discusses how to:

  • Import lead data from an external file.

  • View a template definition.

  • View lead import results.

  • View lead import errors.

  • Search for imported data.

Page Name

Definition Name

Usage

Import Sales Leads Page

RB_IMP_RUN

Select the template, map, and spreadsheet for importing lead data and run the import process.

Lead Import Template Page

RB_IMP_TEMPL_DISPL

View a display-only version of the specified template's definition.

Sales Leads Import Results Page

RSF_LE_IMP_RESULTS

View results of the lead data import process.

Import Error Information Page

RSF_LE_VIV_ERR

View results of the lead data import process.

Batch Info Page

All Imported Leads

RB_IMP_SEARCH

Search for imported lead data.

Use the Import Sales Leads page (RB_IMP_RUN) to select the template, map, and spreadsheet for importing lead data and run the import process.

Navigation:

Sales > Import Leads > Import Sales Leads

This example illustrates the fields and controls on the Import Sales Leads page (1 of 2).

 Import Sales Leads page (1 of 2)

This example illustrates the fields and controls on the Import Sales Leads page (2 of 2).

 Import Sales Leads page (2 of 2)

Step 1: Choose a Template and Map

Field or Control

Description

Template Name

Select the import template to use. Import templates identify the components that provide the database fields.

View Template Definition

Select to access a display-only version of the Import Template page for a specified template.

Import Map

Select the import map to use. The import map identifies which spreadsheet columns populate the various fields in your database, and it identifies which columns to import.

Edit Template Spreadsheet

Select to launch a new window with the Microsoft Excel spreadsheet template with column headings only. You can enter data (including placeholder data for required fields) or paste data from another spreadsheet.

Note: If you make changes, be sure to save the spreadsheet before closing the window.

Step 2: Attach the Spreadsheet

Field or Control

Description

Add

Click to access the search page, where you can enter or browse for the path to the comma-delimited file of lead data to import.

Upload

Click to upload the file after identifying the path to the file. The system loads the spreadsheet and attempts to map the spreadsheet columns to the database fields identified on the selected template and map. The system accesses the Import Sales Leads page and displays the name of the uploaded file and mapping results.

Delete

Click to delete the uploaded file. The Add button appears. Click Add to browse for a different file to upload.

View

Click to open a new window where you can view the uploaded spreadsheet to confirm that it is the correct spreadsheet to use.

Step 3: Match spreadsheet columns with database fields

If the columns and fields are acceptable as mapped, run the import process by selecting options in the Step 4: Run the Import group box.

If the automatic mapping is not acceptable, use the fields labeled Parent Name and Database field name to select the correct field for each column. Then enter a map name in the Save Map As field, and click Save Map. The map appears in the map drop-down list for that template.

Note: The Dedup check boxes indicate data that the system uses to check for duplicates. You specify the data for determining duplicates when you create the template definition. If you have the necessary permissions, you can edit the Dedup check boxes used for determining duplicates.

See Setting Up Templates for Importing Leads.

Step 4: Run the Import

Specify how the import runs—in real time or in a batch process at a later time.

Field or Control

Description

Run Import

Click to submit the run request to the system.

View Results

Click to view import results after the process has run.

Process Monitor

Click to access the Process List page, where you can confirm that the request was received and determine its status.

Execute AAF during Lead Import

Select to launch the Active Analytics Framework policies when an imported lead contains the necessary conditions to trigger execution.

Use the Lead Import Template page (RB_IMP_TEMPL_DISPL) to view a display-only version of the specified template's definition.

Navigation:

Click the View Template Definition link on the Import Sales Leads page.

This example illustrates the fields and controls on the Sales Lead Import Templates page.

 Sales Lead Import Templates page

This page is a display-only version of the Import Template page, so that you can view the template definition. To create or edit an import template, you must access the editable version of this page if your PeopleSoft Sales access profile permits.

See Setting Up Templates for Importing Leads.

Use the Sales Leads Import Results page (RSF_LE_IMP_RESULTS) to view results of the lead data import process.

Navigation:

Click the View Results button on the Import Sales Leads page.

This example illustrates the fields and controls on the Sales Leads Import Results page.

 Sales Leads Import Results page

View the details of each lead that was imported. Edit imported data as necessary.

When the data is correct, click Submit All to submit all lead data without further adjustment.

If a lead is a prospect, you can leave it as a prospect or push it to the CDM.

Note: For customers, the Customer field is displayed as a link; for prospects, it is displayed as an editable field.

If an imported lead has a sales representative's person ID in an ID column, the system assigns the lead to that representative. If the imported lead has no person ID and the Auto Assign check box is selected, the system assigns a sales representative by using a territory tree. If the imported lead has no person ID and the Auto Assign check box is not selected, the lead is not assigned. You can search for unassigned leads on the Search Leads page.

If the imported lead does not have a rating, it is subject to auto rating.

See Setting Up Assignment Weights, Setting Up Lead Ratings.

Import Zone

If errors occurred during the import process, the Import Zone group box appears.

Field or Control

Description

View Errors

Click to access the Import Errors page, where you can determine the errors that occurred.

Create Lead

Click to import leads one by one. Each time that you click this button, the system submits only the lead that appears in the Leads group box.

Use the Import Error Information page (RSF_LE_VIV_ERR) to view results of the lead data import process.

Navigation:

Click the View Errors button on the Sales Lead Import Results page.

This example illustrates the fields and controls on the Import Error Information page.

 Import Error Information page

Determine the nature of each import error so that you can decide how to fix it.

Use the Batch Info (batch information), page (RB_IMP_SEARCH) to search for imported lead data.

Navigation:

  • Sales > Search Imported Leads > Batch Info

  • Sales > Search Imported Leads > All Imported Leads

This example illustrates the fields and controls on the Batch Info page.

 Batch Info page

Use the Batch Info page to search for and view a list of imported lead data by run parameters.

Use the All Imported Leads page Sales > Search Imported Leads > All Imported Leads to search for and view a list of imported leads data by lead parameters.