Setting Up Problem Codes for Material Returns

This topic discusses how to set up problem codes for material returns.

Note: This topic is relevant to PeopleSoft Support only. It is not applicable to the PeopleSoft HelpDesk, Quality Management, or Change Management applications.

Page Name

Definition Name

Usage

Problem Codes Page

RF_PROBLEM_CD

Set up the problem codes used to identify reasons for material returns on the RMA form.

Use the Problem Codes page (RF_PROBLEM_CD) to set up the problem codes used to identify reasons for material returns on the RMA form.

Navigation:

Set Up CRM > Common Definitions > Codes and Auto Numbering > Support Problem Code Setup > Support Problem Code Setup

This example illustrates the fields and controls on the Problem Codes page.

 Problem Codes page

If you integrate with PeopleSoft Inventory, the problem codes established on this page are used with RMAs and must match the reason codes that are established on the Reason Code page in PeopleSoft Inventory. In addition, the matching reason codes in PeopleSoft Inventory must be defined with a reason type of Return Material Authorization.

See PeopleSoft FSCM: Application Fundamentals