Defining Consumer Information

These topics discuss how to:

  • Maintain tax exempt information for a consumer.

  • Maintain purchasing options for a person.

  • Define account teams.

  • Define account plans.

  • Maintain consumer contact information.

Page Name

Definition Name

Usage

Person (Consumer) - Person: Purchasing Page

RD_CONSUMER_BC_OPT

Maintain purchasing options for a person.

Person (Consumer) - Person: Employments

RD_PERSON_EMPLOY

Add a person's employment history.

Person (Consumer) - Person: Tax Exempt Certificate Page

RD_TAX_EXEMPT_CONS

Maintain a person's tax exemption information.

Person (Consumer) - Account Team Page

RD_ACCOUNT_TEAM

Define the account team that is assigned to the consumer.

Person (Consumer) - Contact Info: Contacts

RD_CONSUMER_REP

Maintain the list of contacts for a consumer.

Create Contact of <consumer>

RBQ_QCREATE

Add a contact to a consumer.

Modify <contact>

RBQ_QCREATE

Maintain information for an existing company contact, including purchasing options and contact information.

Person (Consumer) - Sites

RD_CONSUMER_SITE_2

Maintain the list of sites for a consumer.

Create Site of <consumer >

RBQ_QCREATE

Add a site to a consumer.

Modify <site>

RBQ_QCREATE

Maintain information for an existing company site.

Use the Person (Consumer) - Person: Tax Exempt Certificate page (RD_TAX_EXEMPT_CONS) to maintain a person's tax exemption information.

Navigation:

Click the Tax Exempt Certificate link on the Person page for a person with the Consumer role.

See Understanding the Company Component.

Use the Person (Consumer) - Person: Purchasing page (RD_CONSUMER_BC_OPT) to maintain purchasing options for a person.

Navigation:

  • Add Person

    Click the Purchasing link.

  • Select an existing person on the Person Search page.

    If the Purchasing link does not appear, click the Add Consumer Information link or Edit Consumer Information link, whichever appears.

    Click the Purchasing link.

See Understanding Purchasing Options.

Use the Person (Consumer) - Account Team page (RD_ACCOUNT_TEAM) to define the account team that is assigned to the consumer.

Navigation:

Select the Account Team tab on any page in the Person component for a person with the Consumer role.

This example illustrates the fields and controls on the Person (Consumer) - Account Team page. You can find definitions for the fields and controls later on this page.

Person (Consumer) - Account Team page

You can add team members to the account team individually or automatically by using sales territory trees and assignment groups.

See Company - Account Team Page.

Use the Person (Consumer) - Contact Info: Contacts page (RD_CONSUMER_REP) to maintain the list of contacts for a consumer.

Navigation:

Customers CRM > Search Person > Person (Individual Consumer) > Contact Info

Click the Contacts link.

The Contact Info page enables you to maintain addresses, contacts, and sites for the consumer.

See Defining Customer Contacts, Defining Customer Sites.