Enterprise PeopleTools 8.50 PeopleBook: PeopleSoft MultiChannel Framework

Appendix: JSMCAPI Quick Reference

This appendix discusses the constructors, fields, methods, callback event methods, and returns of the JSMCAPI classes.

JSMCAPI Classes

This section lists the JSMCAPI classes in alphabetical order, along with the constructor, fields, methods, callback event methods, and returns associated with each class.

_Address

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
_Address()	_Address object

Fields

Field	Type
caps	Object
id	String

Callback Event Methods

Callback Event Method	Returns
onError(event)	None

_UQAddress

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The _UQAddress class extends the _Address class.

See _Address.

Constructor

Constructor	Returns
_UQAddress()	_UQAddress object

Fields

Field	Type
tasks	Associative array

Methods

Method	Returns
acceptTask(task, reason)	None
dequeueTask(task)	Object

Callback Event Methods

The _UQAddress class inherits the onError callback event method from the _Address class.

See _Address.

Callback Event Method	Returns
onAccepted(event)	None
onAcceptingTask(event)	None
onDequeueingTask(event)	None
onNotify(event)	None
onTaskAdded(event)	None
onTaskRemoved(event)	None
onUnassigned(event)	None

_User

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
_User()	_User object

Fields

Field	Type
agentId	String
caps	Associative array
id	String
name	String
presences	Associative array
states	Associative array of the constants beginning with ST_*.
ST_LOGGEDIN	String
ST_LOGGEDOUT	String
ST_NOTREADY	String
ST_READY	String
ST_UNKNOWN	String
ST_WORKNOTREADY	String
ST_WORKREADY	String
statistics	Object
statistics1	Object
statistics2	Object

A2AChat

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The A2AChat class extends the _Address class.

See _Address.

Constructor

Constructor	Returns
A2AChat(event, address, chatType)	A2AChat object

Fields

Field	Type
address	Object
agentId	String
agentName	String
appData	Object
chatType	String
customerName	Object
id	String
isConference	Object
jr	String of the PS_JR constant.
type	String of the following constants: TYPE_ANSWER TYPE_CONSULT
uniqueueId	String

Methods

Method	Returns
getUrl(defaultUrl)	String

A2AChatAddress

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
A2AChatAddress()	A2AChatAddress object

Fields

The A2AChatAddress class inherits the following fields from the _Address class:

id
caps

See _Address.

Field	Type
id	String
tasks	Associative array

Methods

Method	Returns
initiateChat(agentId)	None

Callback Event Methods

The A2AChatAddress class inherits the onError callback event method from the _Address class.

See _Address.

Callback Event Method	Returns
onChatEnded(event)	None
onInitiatingChat(event)	None
onNotify(event)	None

AgentStatistics

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
AgentStatistics()	AgentStatistics object

Fields

Field	Type
averageCallDuration	Number
averageHoldDuration	Number
callsHandled	Number
data	Associative array
percentIdleTime	Number
percentTimeAvailable	Number
percentTimeInCurrentState	Number
percentTimeUnavailable	Number
taskAcceptedCurrentLogin	Number
timeCurrentLogin	Number
timeWorking	Number
totalTaskAcceptedLogin	Number
totalTaskDoneLogin	Number
totalTaskDoneLogin	Number
unavailableDuration	Number
waitDuration	Number

AppData

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
AppData()	AppData object

Fields

Field	Type
data	Associative array
groupId	String
jr	String
question	String
strData	String
subject	String
uniqueId	String
url	String of the constant URL
userId	String
username	String
wizUrl	String

Methods

Method	Returns
addKeyValue(key, value)	None

Buddy

This section lists the constructor, methods, and callback event methods associated with this class.

The Buddy class extends the _User class.

See _User.

Constructor

Constructor	Returns
Buddy()	Buddy object

Fields

The Buddy class inherits the following fields from the _User class:

agentID
caps
id
name
presences
states
statistics
statistics1
statistics2

See _User.

Callback Event Methods

Callback Event Method	Returns
onStat1(event)	None
onStat2(event)	None
onState(event)	None

Call

This section lists the constructor, fields, and returns (if applicable) associated with this class.

The Call class extends the Task class.

See Task.

Constructor

Constructor	Returns
Call(strCall)	Call object

Fields

The Call class inherits the following fields from the Task class:

caseid
cost
customerid
group
id
onStat
priority
type
urlAbs
urlRel

See Task.

Field	Type
line	Object
statistics	Object
userData	String

CallData

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
CallData()	CallData object

Fields

Field	Type
ani	String
callId	String
callType	String
data	String
dnis	String

Methods

Method	Returns
addKeyValue(key , value)	None

CallStatistics

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
CallStatistics()	CallStatistics object

Fields

Field	Type
data	Associative array
holdTime	String
queueTime	String
talkTime	String

Chat

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

The Chat class extends the Task class.

See Task.

Constructor

Constructor	Returns
Chat(event, address)	Chat object

Fields

The Chat class inherits the following fields from the Task class:

caseid
cost
customerid
group
id
onStat
priority
type
urlAbs
urlRel

See Task.

Field	Type
address	Object
agentId	String
appData	Object
chatconnection	Object
chatType	String
customerName	String
groupId	String
question	String
statistics	Object
subject	String
userData	Object

Methods

Method	Returns
gettpUrl(defaultUrl)	String
getUrl(defaultUrl)	String

ChatAddress

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The ChatAddress class extends the _UQAddress class.

See _UQAddress.

Constructor

Constructor	Returns
ChatAddress()	ChatAddress object

Fields

The ChatAddress class inherits the following fields from the _Address class:

id
caps

Field	Returms
chatconnections	Object
tasks	Object

See _Address.

The ChatAddress class inherits the tasks field from the _UQAddress class.

See _UQAddress.

Methods

The ChatAddress class inherits the following methods from the _UQAddress class:

acceptTask
dequeueTask

Method	Returns
chat (agentId, buddyId, reason)	None
getChatconnectionByConnectionId (connectionId)	Object
getChatconnectionindexByConnectionId (connectionId)	Index
getFreeChatconnection	Object
getFreeChatconnectionIndex	Object

See _UQAddress.

Callback Event Methods

The ChatAddress class inherits the onError callback event method from the _Address class.

See _UQAddress.

The ChatAddress class inherits the following callback event methods from the _UQAddress class:

onAccepted
onAcceptingTask
onDequeueingTask
onNotify
onTaskAdded
onTaskRemoved
onUnassigned

See _UQAddress.

Callback Event Method	Returns
onCapabilitiesChanged (event)	None

ChatConnection

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
ChatConnection(event)	ChatConnection object

Fields

Field	Returns
caps	Object
chat	String
connectionId	String
id	String
state	String

Methods

Method	Returns
answer (agentid, reason)	None
conference (agentid, reason)	None
forward (fromagentid, toagentid, qid, userdata, chatdata, reason)	None
gethistory (agentid, noofLines, reason)	None
getUrl (deafultURL)	String
message (agentid, message, reason)	None
pushURL(URL)	None
reject(agentid, reason)	None
release(agentid, reason)	None
typing (agentid, reason)	None

Callback Event Methods

Callback Event Method	Returns
onAccepted (event)	None
onAnswering (event)	None
onCapabilitiesChanged (event)	None
onChatdataChanged (event)	None
onConferencing (event)	None
onDialing (event)	None
onDropped (event)	None
onError (event)	None
onForwarded (event)	None
onForwardError (event)	None
onForwarding (event)	None
onHistory (event)	None
onIncomingChat (event)	None
onMessage (event)	None
onPartyAdded (event)	None
onPartyChanged (event)	None
onPartyRemoved (event)	None
onProperties (event)	None
onPushURL (event)	None
onRejected (event)	None
onReleased (event)	None
onReleasing (event)	None
onRevoked (event)	None
onTalking (event)	None
onTyping (event)	None
onUserdataChanged (event)	None

ChatConnectionCaps

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
ChatConnectionCaps(event)	ChatConnectionCaps object

Fields

Field	Returns
canAnswer	Boolean
canConference	Boolean
canConferenceSingle	Boolean
canForward	Boolean
canIndicateTyping	Boolean
canPushURL	Boolean
canReject	Boolean
canSendMessage	Boolean

ChatData

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
ChatData(event)	ChatData object

Fields

Field	Returns
data	Object

Methods

Method	Returns
addKeyValue(key, value)	None

Connection

This section lists the constructor, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
Connection (event)	ConnectionEvent object

Methods

Method	Returns
eventUserDataChanged(event)	None

ConnectionListener

This section lists the constructor, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
ConnectionListener (event)	ConnectionListener object

Methods

Method	Returns
requestAttachUserdata(object, request)	None

ConnectionRequest

This section lists the constructor, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
ConnectionRequest (event)	ConnectionRequest object

Methods

Method	Returns
getUserData( )	UserData

Email

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

The Email class extends the Task class.

See Task.

Constructor

Constructor	Returns
Email(event)	Email object

Fields

The Email class inherits the following fields from the Task class:

caseid
cost
customerid
group
id
onStat
priority
type
urlAbs
urlRel

See Task.

Field	Type
address	Object
agentId	Object
appData	Object
customerName	String
emailconnection	Object
emailId	String
groupId	String
question	String
statistics	Object
subject	String
userData	Object

Methods

Method	Returns
gettpUrl(defaultUrl)	Object
getUrl(defaultUrl)	String

EmailAddress

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The EmailAddress class extends the _UQAddress class.

See _UQAddress.

Constructor

Constructor	Returns
EmailAddress()	EmailAddress object

Fields

The EmailAddress class inherits the following fields from the _Address class:

id
caps

See _Address.

The EmailAddress class inherits the tasks field from the _UQAddress class.

See _UQAddress.

Field	Returns
agent	Object
emailconnections	Object

Methods

The EmailAddress class inherits the following methods from the _UQAddress class:

acceptTask
dequeueTask

See _UQAddress.

Method	Returns
getEmailconnectionByConnectionId (connectionId)	Object
getEmailconnectionindexByConnectionId (connectionId)	Index
getFreeEmailconnection	Object

Callback Event Methods

The EmailAddress class inherits the onError callback event method from the _Address class.

See _Address.

The EmailAddress class inherits the following callback event methods from the _UQAddress class:

onAccepted
onAcceptingTask
onDequeueingTask
onNotify
onTaskAdded
onTaskRemoved
onUnassigned

See _Address.

EmailConnection

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
EmailConnection(event)	EmailConnection object

Fields

Field	Returns
caps	Object
connectionId	String
email	String
id	String
state	String

Methods

Method	Returns
abandon ( reason)	None
answer ( reason)	None
complete (reason)	None
forward (fromagentid, toagentid, qid, userdata, Emaildata, reason)	None
reject(agentid, reason)	None
withdraw_RES ( reason)	None

Callback Event Methods

Callback Event Method	Returns
onAnswering (event)	None
onCapabilitiesChanged (event)	None
onCompleted (event)	None
onDropped (event)	None
onEmaildataChanged (event)	None
onError (event)	None
onForwarded (event)	None
onForwardError (event)	None
onForwarding (event)	None
onIncoming (event)	None
onProcessing (event)	None
onRejected (event)	None
onRevoked (event)	None
onUserdataChanged (event)	None
onWithdraw_REQ (event)	None

EmailConnectionCaps

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
EmailConnectionCaps(event)	EmailConnectionCaps object

Fields

Field	Returns
canAnswer	Boolean
canComplete	Boolean
canForward	Boolean
canReject	Boolean

EmailData

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
EmailData(event)	EmailData object

Fields

Fields	Returns
data	Object

Methods

Method	Returns
addKeyValue(key, value)	None

Extension

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The Extension class extends the _Address class.

See _Address.

Constructor

Constructor	Returns
Extension(numOfLines)	Extension object

Fields

The Extension class inherits the following fields from the _Address class:

id
caps

See _Address.

Field	Type
forwardMode	Object
isDnd	Boolean
lines	Associative array
numOfLines	Number

Methods

Method	Returns
cancelDnd(reason)	None
cancelForwardSet(reason)	None
forwardSet(number, mode, reason)	None
getDialingLine()	Object
getFreeLine()	Object
getLineByConnectionId(connectionId)	Object
getOffHookLine()	Object
setDnd(reason)	None

Callback Event Methods

The Extension class inherits the onError callback event method from the _Address class.

See _Address.

Callback Event Method	Returns
onCancelingDnd(event)	None
onCancelingForward(event)	None
onDnd(event)	None
onDndCanceled(event)	None
onForwardCanceled(event)	None
onForwarded(event)	None
onForwarding(event)	None
onSettingDnd(event)	None

ExtensionCaps

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
ExtensionCaps(strCaps)	ExtensionCaps object

Fields

Field	Type
canCancelDnd	Boolean
canDial	Boolean
canFwdBusy	Boolean
canFwdBusyNoAnswer	Boolean
canFwdCancelForward	Boolean
canFwdDefault	Boolean
canFwdNoAnswer	Boolean
canFwdUnconditional	Boolean
canRefreshState	Boolean
canSetDnd	Boolean

ForwardMode

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
ForwardMode()	ForwardMode object

Fields

Field

Type

mode

String of the following constants:

BUSY
BUSYNOANSWER
DEFAULT
NOANSWER
NONE
UNCONDITIONAL

GenericAddress

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The GenericAddress class extends the _UQAddress class.

See _UQAddress.

Constructor

Constructor	Returns
GenericAddress()	GenericAddress object

Fields

The GenericAddress class inherits the following fields from the _Address class:

id
caps

See _Address.

The GenericAddress class inherits the tasks field from the _UQAddress class.

See _UQAddress.

Field	Returns
agent	Object
genericconnections	Object

Methods

The GenericAddress class inherits the following methods from the _UQAddress class:

acceptTask
dequeueTask

See _UQAddress.

Method	Returns
getGenericconnectionByConnectionId (connectionId)	Object
getGenericconnectionindexByConnectionId (connectionId)	Index
getFreeGenericconnection	Object

Callback Event Methods

The GenericAddress class inherits the onError callback event method from the _Address class.

See _Address.

The GenericAddress class inherits the following callback event methods from the _UQAddress class:

onAccepted
onAcceptingTask
onDequeueingTask
onNotify
onTaskAdded
onTaskRemoved
onUnassigned

See _UQAddress.

GenericConnection

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
GenericConnection(event)	GenericConnection object

Fields

Field	Returns
caps	Object
connectionId	String
generic	String
id	String
state	String

Methods

Method	Returns
abandon ( reason)	None
answer ( reason)	None
complete (reason)	None
forward (fromagentid, toagentid, qid, userdata, Genericdata, reason)	None
reject(agentid, reason)	None
withdraw_RES ( reason)	None

Callback Event Methods

Callback Event Method	Rreturns
onCapabilitiesChanged (event)	None
onCompleted (event)	None
onDropped (event)	None
onError (event)	None
onForwarded (event)	None
onForwardError (event)	None
onForwarding (event)	None
onGenericdataChanged (event)	None
onIncoming (event)	None
onProcessing (event)	None
onRejected (event)	None
onRevoked (event)	None
onUserdataChanged (event)	None
onWithdraw_REQ (event)

GenericConnectionCaps

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
GenericConnectionCaps(event)	GenericConnectionCaps object

Fields

Field	Returns
canAnswer	Boolean
canComplete	Boolean
canForward	Boolean
canReject	Boolean

GenericData

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
GenericData(event)	GenericData object

Fields

Field	Returns
data	Object

Methods

Method	Returns
addKeyValue(key, value)	None

GenericTask

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The GenericTask class extends the Task class.

See Task.

Constructor

Constructor	Returns
GenericTask(event)	GenericTask object

Fields

The GenericTask class inherits the following fields from the Task class:

caseid
cost
customerid
group
id
onStat
priority
type
urlAbs
urlRel

See Task.

Field	Type
address	String
agentId	String
appData	Object
customerName	String
genericconnection	Object
genericId	String
groupId	String
question	String
subject	String
userData	Object

Methods

Method	Returns
gettpUrl(defaultUrl)	Object
getUrl(defaultUrl)	String

GLOBALS

This section lists the fields and methods associated with this class.

Fields

Field	Field Type
A2AChat.PS_JR	Constant
A2AChat.TYPE_ANSWER	Constant
A2AChat.TYPE_CONSULT	Constant
Server.TYPE.CTI	Constant
Server.TYPE_UQ	Constant
Task.TYPE_A2ACHAT	Constant
Task.TYPE_CHAT	Constant
Task.TYPE_CTI	Constant
Task.TYPE_EMAIL	Constant
Task.TYPE_GENERIC	Constant

Methods

Method	Returns
initJSMCAPI()	None
isValid(obj)	Boolean
MCFBroadcast(cluster, cluster, cluster, cluster, cluster, cluster, cluster, cluster, cluster, cluster)	None

Group

This section lists the constructor, fields, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
Group()	Group object

Fields

Field	Type
id	String
name	String
registered	Boolean
statistics	Object
statistics1	Object
statistics2	Object

Callback Event Methods

Callback Event Methods	Returns
onStat(event)	None
onStat1(event)	None
onStat2(event)	None
onTaskAdded(event)	None
onTaskRemoved(event)	None

GroupStatistics

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
GroupStatistics()	GroupStatistics object

Fields

Field	Type
data	Associative array
listOfTasksInTheQueueByTaskType	Number
maxTaskCompletionTime	Number
newestTask	Number
newestTaskCompletionTime	Number
numberOfAbandoned	String
numberOfLoggedIn	String
numberOfQueued	String
numUnassignedTasks	Number
queuedWaitTime	String
queueUpTime	Number
relativeQueueLoad	String
timeElapsedOldestTask	Number

GroupStatistics1

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
GroupStatistics1(data)	GroupStatistics1 object

Fields

Field	Type
mostRecentTaskDone	String
mostRecentTaskDoneData	String
mostRecentTaskEnqueued	String
mostRecentTaskEnqueuedData	String
numAgentsAvailable	String
numAgentsLoggedIn	String
numEscalation	String
numOverflow	String
numTaskAccepted	String
numTaskDone	String
numTaskQueued	String
reasonFlag	String
taskTotalTimeInSystem	String
timeSinceStart	String

GroupStatistics2

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
GroupStatistics2(data)	GroupStatistics2 object

Fields

Field	Type
averageTaskDuration	String
averageWaitTime	String
oldestTask	String
recentTask	String
timeElapsedOldestTask	String
timeElapsedRecentTask	String

Line

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
Line()	Line object

Fields

Field	Type
call	Object
caps	Object
connectionId	String
id	String
isMuted	Boolean
state	String of the following constants: ST_DIALING ST_DROPPED ST_HELD ST_IDLE ST_OFFHOOK ST_RINGING ST_TALKING

Methods

Method	Returns
alternate(reason)	None
answer(reason)	None
attachUserData(userdata, reason)	None
clear(reason)	None
complete(reason)	None
conference(destination, reason, userdata, calldata)	None
conferenceSingle(destination, reason, userdata, calldata)	None
dial(number, reason, userdata)	None
dropParty(destination, reason)	None
getAni()	String
getDescr()	String
getDnis()	String
getReferenceId()	String
getUrl(defaultUrl)	String
grabCall(destination, reason)	String
hold(reason)	String
join (reason, conferenceId )	None
mute (reason)	None
park(destination, reason)	None
reconnect(reason)	None
reject(reason)	None
release(reason)	None
retrieve(reason)	None
sendDTMF(reason, stringDTMF)	None
setcallresult(result)	None
setcallresultDNC(reason, number)	None
setcallresultReschedule(hours, minutes,day, month,year)	None
transfer(destination, reason, userdata, calldata)	None
transferMute(destination, reason, userdata, calldata)	None
unmute(reason)	None
updateCallData(calldata, reason)	None

Callback Event Methods

Callback Event Method	Returns
onAlternating(event)	None
onAnswering(event)	None
onAttachingUD(event)	None
onCallDataChanged(event)	None
onCapabilitiesChanged(event)	None
onClearing(event)	None
onCompleting(event)	None
onConferencing(event)	None
onDialing(event)	None
onDropped(event)	None
onError(event)	None
onGrabbing(event)	None
onHeld(event)	None
onHolding(event)	None
onJoining(event)	None
onMuted(event)	None
onOffHook(event)	None
onOnHook(event)	None
onParking(event)	None
onPartyAdded(event)	None
onPartyChanged(event)	None
onPartyRemoved(event)	None
onReconnecting(event)	None
onRejected(event)	None
onRejecting(event)	None
onReleasing(event)	None
onRetrieving(event)	None
onRinging(event)	None
onSetcallresult(event)	None
onSetcallresultDNC(event)	None
onSetcallresultReschedule(event)	None
onTalking(event)	None
onTransfering(event)	None
onUnmuted(event)	None
onUpdatingCD(event)	None
onUserDataChanged(event)	None

LineCaps

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
LineCaps(strCaps)	LineCaps object

Fields

Field	Type
canAlternate	Boolean
canAnswer	Boolean
canAttachUserData	Boolean
canClear	Boolean
canComplete	Boolean
canConference	Boolean
canConferenceSingle	Boolean
canDropParty	Boolean
canHold	Boolean
canMute	Boolean
canPark	Boolean
canReconnect	Boolean
canReject	Boolean
canRelease	Boolean
canRetrieve	Boolean
canSendDTMF	Boolean
canSetcallresult	Boolean
canSetcallresultDNC	Boolean
canSetcallresultReschedule	Boolean
canTransfer	Boolean
canTransferMute	Boolean
canUnmute	Boolean
canUpdateCallData	Boolean

MCEvent

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
MCEvent()	MCEvent object

Fields

Field	Type
extension	Object
group	Object
reason	Object
user	Object

MediaType

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
MediaType()	MediaType object

Fields

Field

Type

type

String of the following constants:

MT_EMAIL
MT_VOICE

PSMC

This section lists the constructor, fields, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
PSMC()	PSMC object

Fields

Field	Type
renServer	Object
servers	Associative array
sessions	Associative array

Methods

Method	Returns
closeSession(serverId)	None
getCallById(id)	Object
getChatById(id)	Object
getEmailById(id)	Object
getGenericTaskById(id)	Object
getLineById(id)	Object
openSession(serverId)	None
start()	None
stop()	None

Reason

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
Reason(code, desc)	Reason object

Fields

Field	Type
code	String
description	String
reasonData1	String
reasonData2	String
reasonData3	String

RenServer

This section lists the constructor, fields, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
RenServer()	RenServer object

Fields

Field	Type
isRunning	Boolean
url	String

Callback Event Methods

Callback Event Method	Returns
onDown(event)	None
onUp(event)	None

Server

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
Server(serverID)	Server object

Fields

Field	Type
id	String
info	String
state	String of the following constants: ST_INSERVICE ST_OUTOFSERVICE
type	String of the following constants: TYPE_CTI TYPE_UQ

Callback Event Methods

Callback Event Method	Returns
onBroadcast(event)	None
onHbLost(event)	None
onHbRecovered(event)	None
onInService(event)	None
onOutOfService(event)	None
onRestart(event)	None

Session

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
Session(serverID)	Session object

Fields

Field	Type
addresses	Associative array
buddies	Associative array
groups	Associative array
id	String
intervalBetweenReqs	Number
numberRegsPerBulkReq	Number
serverID	String
state	String of the following constants: ST_ACTIVE ST_CLOSED ST_CLOSING ST_IDLE
user	User object

Methods

Method	Returns
broadcastSubscribe(cluster, queue, task, state, presence, method)	None
broadcastUnsubscribe(type)	None
close()	None
open()	None
registerAddress(address)	None
registerBuddy(buddy)	None
registerBuddiesBulk(buddies, numRegsPerBulkReq, intervalBetweenReqs)	None
registerGroup(group)	None
registerGroupsBulk(groups, numRegsPerBulkReq, intervalBetweenReqs)	None
registerUser(user)	None
setAutoRecovery(autoRecover)	None
statPublish(userStat, userStat)	None
unregisterAddress(address)	None
unregisterBuddy(buddy)	None
unregisterGroup(group)	None
unregisterUser(user)	None

Callback Event Methods

Callback Event Method	Returns
onAddressRegistered(event)	None
onAddressUnregistered(event)	None
onBuddyRegistered(event)	None
onBuddyUnregistered(event)	None
onClosed(event)	None
onError(event)	None
onGroupRegistered(event)	None
onGroupUnregistered(event)	None
onInfo(event)	None
onOpened(event)	None
onUserRegistered(event)	None
onUserUnregistered(event)	None

Task

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
Task()	Task object

Fields

Field	Type
caseid	String
cost	String
customerid	String
group	String
id	String
onStat	String
priority	String
type	String; one of the following: TYPE_A2ACHAT TYPE_CHAT TYPE_CTI TYPE_EMAIL TYPE_GENERIC
urlAbs	Object
urlRel	Object

Methods

Method	Returns
setUserData(UserData data)	None
getUserData( )	UserData

TaskStatistics

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
TaskStatistics()	TaskStatistics object

Fields

Field	Type
data	Associative array
holdTime	String
queueTime	String
talkTime	String

User

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

The User class extends the _User class.

See _User.

Constructor

Constructor	Returns
User(id, name, agentId, agentPassword)	User object

Fields

The User class inherits the following fields from the _User class:

agentId
caps
id
name
presences
states
statistics
statistics1
statistics2

See _User.

Field	Type
addresses	Associative array
agentPassword	String
language	String
registeredAddresses	Associative array
statesUq	Object

Methods

Method	Returns
disableMedia(group, mediaType, extension, reason)	None
enableMedia(group, mediaType, extension, reason)	None
isMediaEnabled(mediaType group)	None
login(group, extension, reason)	None
loginUq(group)	None
logout(group, extension, reason)	None
logoutUq(group)	None
register(extension, reason)	None
setNotReady(group, presence, extension, reason)	None
setPresence(group, presence, extension, reason)	None
setPresenceUq(group, presenceText, reason)	None
setReady(group, presence, extension, reason)	None
setWorkNotReady(group, presence, extension, reason)	None
setWorkReady(group, presence, extension, reason)	None
unRegister(extension, reason)	None

Callback Event Methods

Callback Event Method	Returns
onCapabilitiesChanged(event)	None
onCtiBusy(event)	None
onCtiClear(event)	None
onDropped(event)	None
onError(event)	None
onInfo(event)	None
onLoggedIn(event)	None
onLoggedOut(event)	None
onLoggingIn(event)	None
onLoggingOut(event)	None
onMediaDisabled(event)	None
onMediaEnabled(event)	None
onNotReady(event)	None
onPresenceChanged(event)	None
onReady(event)	None
onRegistered(event)	None
onRegistering(event)	None
onSettingNotReady(event)	None
onSettingPresence(event)	None
onSettingReady(event)	None
onSettingWorkNotReady(event)	None
onSettingWorkReady(event)	None
onStat(event)	None
onStat1(event)	None
onStat2(event)	None
onUnkown(event)	None
onUnregistered(event)	None
onUnregistering(event)	None
onWorkNotReady(event)	None
onWorkReady(event)	None

UserCaps

This section lists the constructor, fields, method, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
UserCaps()	UserCaps object

Fields

Field	Returns
canHandleChat	Boolean
canHandleEmail	Boolean
canHandleGeneric	Boolean
canHandleVoice	Boolean
canLogin	Boolean
canLogout	Boolean
canRefreshState	Boolean
canSetNotReady	Boolean
canSetPresence	Boolean
canSetReady	Boolean
canSetWorkNotReady	Boolean
canSetWorkReady	Boolean

UserData

This section lists the constructor, constants, methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
UserData()	UserData object

Constants

The UserData class uses the following constants:

COMPONENT
DESCR
ISCRIPTPROGRAMNAME
ICTYPE
MARKET
MENU
REFERENCEID
TARGET
URLABS
URLREL

Methods

Method	Returns
add(key, value)	None
addKeyValue(key, value)	None
getValue(String key)	String
remove(key)	None
getKeys( )	String array

UserStatistics1

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
UserStatistics1()	UserStatistics1 object

Fields

Field	Type
availableCost	String
ctiBusy	String
currentQueue	String
mostRecentTaskData	String
mostRecentTaskId	String
numTaskAccepted	String
numTasksDone	String
numTasksUnassigned	String
presenceText	String
reasonFlag	String
state	String
timeInCurrentState	String
timeSinceLoggedIn	String

UserStatistics2

This section lists the constructor, fields, methods, callback event methods, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
UserStatistics2()	UserStatistics2 object

Fields

Field	Type
currentQueue	String
timeIdle	String
timeInCurrentState	String
timeNotReady	String
timeSinceLogin	String
totalTimeAvailable	String
totalTimeUnavailable	String