Collaborative Workspaces

In Oracle’s PeopleSoft Interaction Hub, a collaborative workspace is a virtual team room. You can create a workspace to facilitate the completion of any project that requires a team to work collaboratively to accomplish its goals, even if team members are in different locations.

Some collaborative projects focus on temporary issues that require short, intense collaborative sessions, such as closing a sales deal or an open problem incident. Other projects may be ongoing, such as coordinating the work for a department.

You can create workspaces to manage many different collaboration scenarios. Some examples include:

• Supplier relationships for which you manage the ongoing relationship with a supplier using contextual links to one or more transactions related to that supplier.

• Customer relationships for which you manage an ongoing relationship with a customer using contextual links to one or more transactions related to that customer.

• Period closing processes for which you manage the process to close an accounting period such as end of month, end of quarter, or end of fiscal year.

• Sales opportunities for which you manage a specific sales opportunity—from identifying a prospect through closing a deal.

• Proposal development for which you manage the process of developing and delivering a proposal.

• Problem resolution for which you manage a specific problem incident.

• Department management for which you manage information and processes for a particular department.