Setting Up Service Purchase Status Reasons
This topic provides an overview of using custom reason codes with the delivered service purchase statuses. This topic then discusses how to create these reasons.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
PA_SP_STATUS_RESN |
Define reasons for selected employment verification statuses or service purchase statuses. |
Both the Employment Verification component and the Purchase Service component track transaction status using system-assigned status values. You can optionally define associated reasons for all employment verification statuses and for a subset of service purchase statuses. If reasons exist, users can provide more detailed information about why a particular status was assigned.
You can create reasons for all employment verification statuses. These statuses are Canceled, Validated, Verified, Wait for Response, and Wait for Validation.
You can create reasons for the following subset of service purchase statuses:
Approved
Canceled
Elected
Agreement Sent
Submitted
Validated
Use the Status Reasons page (PA_SP_STATUS_RESN) to define reasons for selected employment verification statuses or service purchase statuses.
Navigation:
This example illustrates the Status Reasons page.
Field or Control |
Description |
|---|---|
Component Name |
When you access this page, you choose the component for which you are defining status reasons: Employment Verification or Service Purchase. |
Status and Description |
These fields display the status code and description of the status for which you are defining reasons. You choose the status when you access this page. |
Status Reasons
Field or Control |
Description |
|---|---|
Reason |
Enter a unique reason code for the reason you are creating. |
Description |
Enter the reason description. This is the value that users see in the Reason field on the Employment Eligibility or Service Purchase page. |