Setting Up Absence Assistant

This topic discusses how to configure Absence Assistant chatbot for absence management.

Page Name

Definition Name

Usage

Bot Definition Page

EOCB_BOTDEFN_FL

Access to view the existing chatbot configurations and newly define a chatbot.

By default, the Absence Assistant tile is not enabled to personalize under Employee Self Service. The Administrator has to enable it by using the process mentioned in Enabling Absence Assistant.

Maintain Bot Definition Page

EOCB_BRNDTMPL_FL

Use to define the template to brand the chatbot.

Use the Fluid Attributes tab (PORTAL_GROUPLET) in Content Ref Administration (PORTAL_CREF_ADM) page to add the Absence Assistant tile to any homepage.

Navigation:

PeopleTools > Portal > Structure and Content.

Then select Self Service > HR Fluid Components.

Under Content References, select Edit for the label Absence Assistant and select Fluid Attributes tab.

This example illustrates the fields and controls on the Content Ref Administration page.

 Content Ref Administration page

Select the Fluid Attributes tab to open the Tile Repository section.

This example illustrates the fields and controls on the Fluid Attributes tab.

 Content Ref Administration Page_Fluid Attributes tab

Select the Homepage checkbox under Include In Repository to enable the Absence Assistant tile to the homepage.

Use the Bot Definition (EOCB_BOTDEFN_FL) page to view the existing chatbot identifiers and newly define a chatbot.

Navigation:

Enterprise Components > Chatbot Configurations > Bot Definition

This example illustrates the fields and controls on the Bot Definition Page. You can find definitions for the fields and controls later on this page.

 Bot Definition Page

Field or Control

Description

Add icon

Select Add to open the intermediate page using which Bot definition is added.

This example illustrates the fields and controls on the Add Bot Definition Page. You can find definitions for the fields and controls later on this page.

 Add Bot definition intermediate page

This example illustrates the fields and controls on the Bot definition page with definition. You can find definitions for the fields and controls later on this page.

 Maintain Bot definition page with definition

Field or Control

Description

Bot Identifier

Root package ID defined in application server.

Bot Name

Name of the chatbot.

Bot App ID

Specify the app ID generated by the ODA Skill created for this chatbot. This links this chatbot with the skill in the ODA.

Chatbot Type

Choose whether to deploy the chatbot client as a tile or as a widget in a page or both. Chatbot types are embedded (for components) and widget (bottom right hand button).

Introductory Text

The descriptive text that appears in the header section (below Business name) of messaging area.

Business Name

Name of the chatbot as it will appear to the users.

Business Image

Bot icon as per business need. Refer, PeopleTools: Creating Image Definitions, for more information.

Component Name

Choose the Component Name that should be linked with.

Role Name

Choose the roles that should be given access to this chatbot.

For more details, refer Enterprise Components Documentation Understanding the Chatbot Architecture.