Sending Email Notifications

Page Name

Definition Name

Usage

Send Email Page

PC_IM_EMAIL

Send an email that is prepopulated with data about a specific issue.

Use the Send Email page (PC_IM_EMAIL) to send an email that is prepopulated with data about a specific issue.

Navigation:

Click the Send Email button on the Issue Management component pages.

This example illustrates the fields and controls on the Send Email page. You can find definitions for the fields and controls later on this page.

 Send Email page

Field or Control

Description

To and CC

Enter one or more email addresses. Separate multiple addresses by using semicolons.

Interested Parties

Select to populate the To or CC fields with email addresses from the Interested Parties page. Click the Refresh button to display the email addresses.

deselect the check box and click Refresh to remove interested party addresses from the To or CC fields.

Assigned

Select to populate the To or CC fields with the email address of the assigned resource from the Issue page. This check box functions in the same way as the Interested Parties check box.

Subject

Displays the issue ID and summary. The system populates this field automatically, but you can override it.

Email Text

The system populates this field with the following data:

  • Project business unit

  • Project ID

  • Issue ID

  • Issue summary

  • Issue description

  • Entered by

  • Date entered

  • Activity ID

  • Issue priority

  • Issue type

  • Issue status

  • Assigned resource

  • Assignee's email address

  • Target resolution date

  • Actual resolution date

  • Resolution description

Attach Notes

Select to include notes in the email if there are notes for the issue. The system populates this field with the note text.

Attach URL

Select to include a uniform resource locator (URL) to the issue in the email. The system populates this field with the URL that links to the issue.