Processing Worklist Items

This chapter provides an overview of the worklist and discusses how to process worklist items.

Understanding the Worklist

A worklist is an organized list of the work items that need to be addressed. PeopleSoft Resource Management workbenches—the Staffing Workbench component and the My Assignments component—contain a Worklist page that displays notifications and actions that are added to the page from PeopleSoft workflow processes. A link to the worklist appears at the top of the workbench to alert you to outstanding items. From the worklist, you can access item details, complete the required actions, and mark items complete.

You can select a item to work on, and the item provides access to the pages that you need. This enables you to bypass other navigation and work directly from the worklist. The target page that appears when you select an item is based on the type of activity that you perform. For example, if you are a resource manager and you receive notification that an assignment date changed for one of your resource's, you access the Assign Resource (approval) page from the worklist if assignment approval workflow is enabled.

The worklist items that appear are based on workflow options that are specified during implementation. Each worklist item identifies the action that generated the workflow. For example, an action of Recommendation Made appears on the resource's worklist when a manager recommends the resource to fulfill a resource request.

This table lists Resource Management worklist actions, a description of the action, the user who typically performs the actions, and the target pages that appear when users select an item:

Worklist Action	Description	User	Target Pages
New Assignment For Approval	Assignment requires approval by the resource manager.	Resource Manager	Assign Resource approval (RS_ASSIGN_APRVL)
Date Change For Approval	Assignment schedule change requires approval by the resource manager.	Resource Manager	Assign Resource approval
New Assignment Created	Notification of new assignment.	Resource	Assign Resource review and schedule update (RS_ASSIGN_UPDDTS)
Assignment Status Change	Notification of assignment status change.	Resource	Assign Resource review and schedule update
Assignment Date Change	Notification of assignment schedule change.	Resource	Assign Resource review and schedule update
Recommendation Made	Notification of a resource recommendation to fulfill a resource request.	Resource	Job Detail (RS_WRKR_JOBINFO)
Route to Staffing Person	Service order is ready for fulfillment by the person responsible for staffing the order.	Staffing Coordinator	Order Summary (RS_SO_SUMMARY)
Generic Resource for Approval	Generic resource request is ready for review and approval by pool manager.	Pool Manager	RS_GRR_APPRVL
Date Change for Approval	Generic resource allocation schedule change requires approval by the resource manager.	Pool Manager	RS_GRR_APPRVL
Status Change for Approval	Generic resource request resubmitted.	Pool Manager	RS_GRR_APPRVL

PeopleTools also provides a worklist that you can access from the folder navigation or from the Worklist link in the PeopleSoft universal navigation header. The same worklist items appear on all worklist pages, and you can view and process items from any worklist. The advantage of the Resource Management worklist is that you can easily alternate between the worklist and other workbench pages. The advantage of the PeopleTools worklist pages is that you can format or filter the list of items, assign a priority to each item, reassign items, and view additional details.

Processing Worklist Items

This section discusses how to use the worklist.

Pages Used to Process Worklist Items

Page Name	Object Name	Navigation	Usage
Worklist	RS_MYWORKLIST	You can access the Worklist page through multiple navigation paths. This list presents five frequently used paths. Resource Management, Staffing Workbench, Worklist Resource Management, Staffing Workbench, Fulfill Orders Click the You currently have <n> unworked items in your worklist link on the Staffing Workbench - Fulfill Orders page. Resource Management, Staffing Workbench, Manage Utilization Click the You currently have <n> unworked items in your worklist link on the Staffing Workbench - Manage Utilization page. Resource Management, My Assignments, Worklist Resource Management, My Assignments, Assignments Click the You currently have <n> unworked items in your worklist link on the My Assignments - Assignments page.	Review and process assigned worklist items. A variety of worklist items can appear, including items that originate from sources other than Resource Management.
Worklist - Worklist for <User ID>: <Resource>	WORKLIST	Worklist, Worklist Click Worklist from the PeopleSoft universal navigation header. Click the Summary View link from the Worklist Details - Worklist for <User ID>: <Resource> page.	View, assign priority to, reassign, and process worklist items.
Worklist Details - Worklist for <User ID>: <Resource>	WORKLIST_DETAILS	Worklist, Worklist Details Click Detail View from the Worklist - Worklist for <User ID>: <Resource> page.	Review additional information about items on a worklist.

Reviewing and Processing Worklist Items

Access the Worklist page.

Description	Displays the individual who triggered the work item.
Date From	Displays the date when the work item was triggered.
Due Date	Displays the due date of the specified action.
Action	Displays the action that generated the workflow item, such as Route to Staffing Person. You can have multiple entries with the same action, but each entry represents a different item that requires attention.
Link	Click a Details link in this column to access the target page—the page where you work on the item. The target page is specific to the type of activity that you perform. For example, if the action is Recommendation Made, the link accesses the Job Detail page, where you can view information about the resource request.
Mark Worked	Click an icon in this column to mark an item as worked if you have performed the necessary actions. This removes items that Resource Management workflow processes generates. Note. The worklist may contain items that are generated by workflow processes from other PeopleSoft applications. Depending on how the worklist item is defined, there are different requirements for the actions that must be performed before the item can be removed from the worklist. See “Using Workflow” in the Using PeopleSoft Applications PeopleBook.

Summary View

You can access a summary view of the PeopleSoft worklist from the folder navigation or from the Worklist link in the PeopleSoft universal navigation header. In addition to viewing and processing worklist items, on this page you can hide or rearrange grid columns, filter the items in the view, reassign worklist items, and assign a priority to each worklist item.

Use the PeopleSoft folder navigation to return to the workbench.

Detail View

From the worklist summary view you can drill down to a worklist detail view. In addition to the fields and buttons that are available on the summary view, the detail view includes supplemental information about each item, such as the date and time that you first selected the item to work on, and comments that another user entered if the item was forwarded to you.

Use the PeopleSoft folder navigation to return to the workbench.