Enabling Instant Messaging

This topic provides an overview of instant messaging, and discusses how to enable it.

Page Name

Definition Name

Usage

Configuration Page

MCF_IM_CFG_PG

Enable an instant messaging system and indicate the server IP address.

In addition to more standard means of communication, instructors, administrators, and learners can communicate via instant messaging. Enterprise Learning Management supports three instant messaging tools: Lotus Sametime Connect, AOL Instant Messenger, and Yahoo Instant Messenger.

When you use the instant messaging feature, learners can click a chat icon on the self-service Class Details page to initiate a chat session with an instructor, or click an icon on the self-service Program Details page to send an instant message to the program owner. Chat icons can also appear next to learner names on the Learner Information pages that administrators can access through the program and class rosters.

To activate instant messaging in Enterprise Learning Management:

  1. Use the Configuration page available through PeopleSoft PeopleTools to enable instant messaging and select the supported instant messaging tools.

  2. In Enterprise Learning Management, have users select their instant messaging settings on the Learning Preferences page.

    Each user should enter a user ID (screen name) and choose the preferred instant messaging tool. Only those tools enabled on the Configuration page are available for selection. Selecting the Enabled check box causes the chat icon to appear next to the user's name on pages that support instant messaging.

Use the Configuration page (MCF_IM_CFG_PG) to enable an instant messaging system and indicate the server IP address.

Navigation:

PeopleTools > MultiChannel Framework > Instant Messaging > Configuration > Configuration

This example illustrates the fields and controls on the Configuration page.

 Configuration page

Field or Control

Description

IM Domain(instant messaging domain)

The instant messaging service. Options are as follows:

  • YAHOO: Yahoo Instant Messenger

  • AOL: AOL Instant Messenger

  • SAMETIME: Lotus Sametime Connect

Server IP Address

Enter the address of the instant messaging server in the format host.domain(:host).

Enable

Select to activate this instant messaging service.

See the product documentation for PeopleTools: MultiChannel Framework.