Closing Opportunities
This topic discusses how to close opportunities.
Use the Opportunity Close Events page (RSF_OPP_CLOSE_SEC) to close an opportunity.
Navigation:
Select an opportunity, and select the Discover tab.
On the Opportunity - Discover page, select a status of Closed - Won or Closed - Lost, then click Save.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
RSF_OPP_CLOSE_SEC |
Close an opportunity. |
To close an opportunity, access the Opportunity - Discover page (Sales, Search Opportunities), and enter the appropriate value in the Status field. Values are Closed - Won and Closed - Lost. When you save the page, the Opportunity Close Events page appears.
This example illustrates the fields and controls on the Opportunity Close Events page.
Note: When an opportunity includes a prospect customer and you change its status to Closed - Won, you must either create a new Customer Data Model (CDM) customer using quick create or select an existing customer. You also have the option to push any prospect contacts to the CDM when saving the opportunity.
You must enter comments and other data here to close an opportunity successfully. Also, you must review the forecast items and either select or deselect the Forecast check box to include them in the forecast or exclude them.
After you close the opportunity, the system displays the actual close date and actual revenue on the Close tab of the Opportunities List page for the opportunity.
Field or Control |
Description |
|---|---|
Comment |
Enter a reason for the win or loss. |
Actual Revenue |
Displays the actual revenue from the closed-won opportunities. An actual revenue amount is required to close the opportunity successfully. |
Actual Close Date |
Enter the close date; the system's current date is the default. |
Forecast |
Select for each item that you want to include in forecasting from the closed opportunity. Ensure that the check box is deselected for all items that you do not want to include in forecasting. Items from a closed-lost opportunity that have the Forecast check box selected appear in the pipeline as leaks. You cannot forecast revenue for a closed-lost opportunity. |