Subscribing to Order Status Messages

In PeopleSoft SCM, the Data Exchanges > Publish Outbound Message utility enables you to publish a snapshot of the order as it exists in the SCM system. The Sales Order/Quote Status option enables you to publish orders by business unit, source code (for example, CRM), customer, order type, order number range, order date range, and order change date range. Also, you can choose to publish orders for specific order status values.

Order Capture subscribes to these SALES_ORDER_STATUS messages to provide a method for synchronizing changes made to the order in SCM, so that the order reflects the same information. For example, if an order is maintained in SCM, and a new order line is added, the SALES_ORDER_STATUS message delivers that order and its new line to Order Capture.

Also, as part of the SALES_ORDER_STATUS processing, the current order status is updated, just as the Get Order Status integration point provides.

Getting On-Demand Status Updates

The Get Order Status integration point provides on-demand status updates. Users invoke the update by clicking the Refresh button on the Order Tracking page.

The Get Order Status integration point updates:

  • The status for individual order lines.

  • The scheduled shipping date and the scheduled arrival dates.

The integration point also updates the RO_LINE_HIST table, which stores a history of line statuses. You can query this history, but it does not appear on any Order Capture pages.