Setting Up Agent Access to Supervisor Desktop

Users can be configured with different levels of access to Supervisor Desktop. These different levels of access are based on the PeopleTools role associated with the user profile of the agent configured to access Supervisor Desktop.

Supervisor Desktop Roles

Any user profile for accessing Supervisor Desktop should be associated with one of these roles (via PeopleTools > Security > User Profiles > User Profiles):

  • SD_TEAMLEADER

    This role provides basic monitoring access to Supervisor Desktop. Users with this role can approve email and run performance reports as well.

    Access to timeout administration and agent configuration is not granted at this level. This level of access is given to an agent that is not a decision maker but is responsible for monitoring performance.

  • SD_SUPERVISOR

    This role provides complete access to all Supervisor Desktop functionality.

    This includes both the timeout administration and agent configuration functionality.

  • SD_ADMINISTRATOR

    This role gives complete access to all Supervisor Desktop functionality (as with SD_SUPERVISOR) and also grants access to define the Supervisor Desktop system-level settings.

See the product documentation PeopleTools: System and Server Administration.