Modifying Interaction Status

This topic discusses how to modify interaction status descriptions.

Page Name

Definition Name

Usage

Interaction Status Page

RI_STATUS_SETUP

Modify interaction status descriptions.

Use the Interaction Status page (RI_STATUS_SETUP) to modify interaction status descriptions.

Navigation:

Set Up CRM > Common Definitions > Correspondence > Interaction Status Setup > Interaction Status

This example illustrates the fields and controls on the Interaction Status page.

 Interaction Status page

Warning! If you change interaction statuses, you must make appropriate code changes in PeopleSoft Application Designer.

Field or Control

Description

Status Code

Displays the statuses that PeopleSoft CRM delivers for the interaction detail type.