Updating Search Descriptions

Use the Predefined Search Attributes page (RC_DEFINED_SRCH) to update predefined search descriptions.

Navigation:

Set Up CRM > Product Related > Call Center > Self-Service Configuration > Predefined Search Criteria

This example illustrates the fields and controls on the Predefined Search Attributes page.

For each search code and customer role type combination, review the search description and modify it as needed. You can also enable a search code or disable it by either clearing or selecting the associated check box. Select one of the search codes as the default, if desired.