CRM Asset Lifecycle Management Business Processes

Asset Lifecycle Management (ALM) expands agent and administrator asset management business capabilities through integration with PeopleSoft Financials and third-party asset discovery and control systems.

Using ALM, asset data administrators can:

• Increase control and security of asset data.

• Plan system upgrades more easily.

• More effectively manage the system's total cost of ownership.

Using ALM and your third-party system, help desk agents use case page actions to:

• Run an ad hoc asset discovery process to verify configuration details of a specific installed asset.

  Accessed using the Asset summary action.

• Remotely control an employee’s desktop to resolve a problem.

  Accessed using the Remote control action.

• Browse inventory, manage product ads and packaging, and create and manage queries and notifications.

  Accessed using the Asset administrator action.

• Distribute software to the enterprise.

  Accessed using the Software delivery action.