Understanding CRM Delivered Active Analytics Framework Objects

To make AAF readily available to work with operational CRM, PeopleSoft CRM delivers a significant amount of system data that provides all the needed building blocks to support the application-specific business processes.

System data includes:

  • Contexts

  • Trigger points

  • Terms

  • Action types

  • Policies

Important! If PeopleSoft Applications Portal is used, access CRM-delivered AAF data by navigating to Enterprise Components CRM > Active Analytics Framework. If PeopleSoft Applications Portal is not used, CRM data is available under Enterprise Components > Active Analytics Framework.