Defining Variables

To define variables, use the Variable (RC_VARIABLE) component.

This section discusses how to create variables.

Note: You can reference variables in question definitions, rule definitions, and action definitions.

Page Name

Definition Name

Usage

Variable Page

RC_VARIABLE

Define variables that can be initialized and used during script processing.

Use the Variable page (RC_VARIABLE) to define variables that can be initialized and used during script processing.

Navigation:

Set Up CRM > Common Definitions > Process Automation > Process Automation Variable > Process Automation Variable

This example illustrates the fields and controls on the Variable page.

 Variable page

Field or Control

Description

Variable Name

Enter a descriptive name for the variable. Use a unique name, because the variable ID does not appear on the Variable page. The name is not editable.

Type

Select the type of data that the variable represents. Options are Array, Integer and String. Dates and decimal numbers must be stored as strings.

XML Tag

Enter the XML tag that identifies this variable.

Attribute Label

If the variable is associated with an attribute field, select the associated attribute. Selecting an attribute enables processing based on the value of the attribute. For example, you can use an action to enter the value into the appropriate attribute field.