Defining Rate Sets

To define rate sets, use the Rate Set (RC_RATE_SET) component.

This section discusses how to define rate sets.

Page Name

Definition Name

Usage

Rate Set Page

RC_RATE_SET

Associate descriptive ratings with final script scores. Rate sets are referenced in script definitions.

Use the Rate Set page (RC_RATE_SET) to associate descriptive ratings with final script scores.

Rate sets are referenced in script definitions.

Navigation:

Set Up CRM > Common Definitions > Process Automation > Rate Set > Rate Set

This example illustrates the fields and controls on the Rate Set page.

Rate Set page

Field or Control

Description

Rate Value

Enter text to describe each numerical score.

Score

Enter the minimum score associated with the rating. The lowest score must be 0.