Getting Started with PeopleSoft Enterprise Phone Number Administration

This chapter provides an overview of Phone Number Administration and discusses:

Phone Number Administration business processes.
Phone Number Administration integrations.
Phone Number Administration implementation.

Phone Number Administration Overview

Phone Number Administration utilizes the power of PeopleSoft CRM and provides industry-specific functionality to meet your business needs. Phone Number Administration enables you to provide full-featured support for all products and services that you offer to your customers.

Note. This book focuses on the setup and usage of Phone Number Administration functionality and does not discuss core PeopleSoft CRM setup or usage. You should review the references that are provided in each chapter before beginning your implementation.

Phone Number Administration Business Processes

Phone Number Administration enables users to:

Create or import numbers.
Make numbers available in number inventory.
Manage the status, type, region, and category of individual numbers.
Assign numbers.

Phone Number Administration Integrations

Phone Number Administration integrates with the following PeopleSoft applications:

PeopleSoft Enterprise Support.
PeopleSoft Enterprise Support for Customer Self Service.
PeopleSoft Enterprise Integrated FieldService.
PeopleSoft Enterprise Order Capture.
PeopleSoft Enterprise Marketing.

Phone Number Administration Implementation

PeopleSoft Setup Manager enables you to generate a list of setup tasks for your organization based on the features that you are implementing. The setup tasks include the components that you must set up, listed in the order in which you must enter data into the component tables, and links to the corresponding PeopleBook documentation.

Other Sources of Information

In the planning phase of your implementation, take advantage of all PeopleSoft sources of information, including the installation guides, data models, business process maps, and troubleshooting guidelines. A complete list of these resources appears in the preface in the PeopleSoft Enterprise CRM 9 Application Fundamentals PeopleBook, with information about where to find the most current version of each.