Appendix: PeopleSoft Integrated FieldService Reports

This appendix provides an overview of PeopleSoft Integrated FieldService reports and enables you to view summary tables of all reports.

Note. For samples of these reports, see the PDF files published on CD-ROM with your documentation.

See Also

Setting Up PeopleSoft Integrated FieldService Interactive Reports

Running PeopleSoft Integrated FieldService Interactive Reports

PeopleSoft Enterprise PeopleTools 8.45 PeopleBook: PeopleSoft Process Scheduler PeopleBook

Click to jump to top of pageClick to jump to parent topicPeopleSoft Integrated FieldService Reports: General Description

This table lists the PeopleSoft Integrated FieldService reports, sorted alphanumerically by report ID. All of the reports are Crystal reports.

Report ID and Report Name

Description

Navigation

Run Control Page

RFC5000

Dispatch Performance

Shows, by customer, the percentage of service orders completed each month. On the run control page, select the business unit, customer (optional), and date range for the report.

FieldService, Reports, Dispatch Performance

RUN_RFC5000

RFC5001

Expense Report by Product

Shows, by region, monthly expenses for products that were serviced. On the run control page, select the business unit, currency code, region (optional), and date range for the report.

FieldService, Reports, Expenses by Product

RUN_RFC5001

RFC5001A

Expenses by Customer

Shows, by region and customer, monthly expenses for products that were serviced. On the run control page, select the business unit, currency code, region (optional), customer (optional), and date range for the report.

FieldService, Reports, Expenses By Customer

RUN_RFC5001A

RFC5002

Mean Time to Repair

Shows, by region and customer, the average time spent on service orders each month. On the run control page, select the business unit, region (optional), customer (optional), and date range for the report.

FieldService, Reports, Mean Time To Repair

RUN_RFC5002

RFC5006

Service Order Estimate

Provides an estimate of the cost that is planned to perform the service.

Click the Estimate Report button on the toolbar from the Service Order page or the My Service Order page.

Not Applicable

RFC5005

Service Order Detail

Lists the work that the technician has to perform to fulfill the requirements of the service order.

Click the Detail Report button on the toolbar from the Service Order page or the My Service Order page.

Not Applicable