Working with Agent Facing Banking Transactions

This chapter provides an overview of PeopleSoft Enterprise Banking Transactions and discusses how employee agent users:

Perform banking transactions.
Administer banking accounts.
Manage ATM cards.
Issue ATM cards.

Understanding PeopleSoft Enterprise Banking Transactions for Agents

PeopleSoft Enterprise Banking Transactions enables you to perform administrative and financial transactions for your customers.

Performing Banking Transactions

This section discusses how employee agent users:

Access banking transactions.
Set up automatic funds transfer.
Set up a one-time funds transfer.
Reorder a checkbook.
Stop payment on a check.
Pay bills.
Mange bill payment details.
Add bill payees.
Order a copy of a check.
Order a copy of a statement.
Order foreign currency.
Order cashier's checks.
Order traveler's checks.
Reverse transaction fees.

Pages Used to Perform Banking Transactions

Page Name	Object Name	Navigation	Usage
Automatic Funds Transfer	RBF_AFND_TRNSF	Banking, Banking Transactions, Automatic Funds Transfer	Set up a financial account to transfer funds from one account to another.
Transfer Funds	RBF_TRN_FND	Banking, Banking Transactions, Transfer Funds	Perform a one-time transfer of funds from one account to another. The currency is that of the sending (from) account.
Reorder Checkbook	RBF_REO_CHK	Banking, Banking Transactions, Reorder Checkbook	Order a new checkbook with a specified starting check number.
Stop Check Payment	RBF_STP_PAY	Banking, Banking Transactions, Stop Check Payment	Stop payment of a check that has already been issued.
Pay Bills page	RBF_PAYEE_DISPLAY	Banking, Banking Transactions, Pay Bills	View and modify bill payments.
Pay Bills Detail	RBF_BILL_PAY	Banking, Banking Transactions, Pay Bills, Pay Bill	Manage billing details.
Bill Payee Setup	RBF_BILL_PAYEE	Banking, Banking Transactions, Pay Bills, Add New Payee	Add and modify bill payees.
Order Copy of Check	RBF_ORD_CHK	Banking, Banking Transactions, Order Copy of Check	Order a copy of a check that has already been issued.
Order Copy of Statement	RBF_ORD_DOC	Banking, Banking Transactions, Order Copy of Statement	Order a copy of an existing account statement.
Order Foreign Currency	RBF_ORD_FCUR	Banking, Banking Transactions, Order Foreign Currency	Order foreign currency.
Order Cashier's Check	RBF_ORD_CCHK	Banking, Banking Transactions, Order Cashier's Check	Order cashier's checks.
Order Traveler's Checks	RBF_ORD_TCHK	Banking, Banking Transactions, Order Traveler's Checks	Order traveler's checks.
Reverse Transaction Fee	RBF_FEE_REVERSAL	Banking, Banking Transactions, Reverse Transaction Fee	Reverse the charged fee for a transaction.

Setting Up Automatic Funds Transfer

Access the Automatic Funds Transfer page.

Account Number and To Account Number

Select the origin and destination accounts involved in the transfer.

Check Amount

Indicate the amount to be transferred. The currency is that of the sending (from) account.

Monthly

Select if the transfer is performed once a month. Indicate the day of the month which the transfer should occur.

Weekly

Select if the transfer is performed once a week. Select the day of the week which the transfer should occur.

Daily

Select if the transfer is performed daily.

Transfer Start Date and Transfer End Date

Indicate the start and end dates for this transaction.

Submit Automatic Funds Transfer Request

Click to submit the request for automatic funds transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Setting Up a One-Time Funds Transfer

Access the Transfer Funds page.

From Account Number and To Account Number

Select the origin and destination accounts involved in the transfer.

Transfer Amount

Indicate the amount to be transferred. The currency is that of the sending (from) account.

Submit Funds Transfer Request

Click to submit the request for fund transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Reordering a Checkbook

Access the Reorder Checkbook page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Starting Check Number

Indicate the starting number for the set of checks.

Submit Reorder Checkbook

Click to submit the reorder request. The system returns a confirmation number and indicates any service fees related to this transaction.

Stopping Payment on a Check

Access the Stop Check Payment page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Check Number

Enter the number of the check.

Check Amount

Enter the exact amount of the check. This value is verified in the legacy system.

Submit Stop Payment

Click to submit the stop payment. The system returns a confirmation number and indicates any service fees related to this transaction.

Paying Bills

Access the Pay Bills page.

Payee Name

Displays all payees that have been added by the user.

Edit Payee

Edit each payee in the grid by clicking Edit Payee in the row.

Delete

Click to delete the payee.

Pay Bill

Click to access the Pay Bills page. Enter account information and frequency information, and submit bill payments.

Add New Payee

Click to access the Bill Payee Setup page.

Access the Bill Pay Details page.

Account

The account for which bill will be paid.

Payee

The name of the payee for this bill.

Amount

The amount of the payment.

Payment Date

The date the payment will be made to the payee.

Recurring

Flags the payment as recurring or nonrecurring.

Frequency

The rate of recurrence if the payment is marked as recurring.

Submit Bill Payment

Click to complete the bill payment set up process.

Access the Bill Payee Setup page.

Payee Name

Name of the bill payee.

Payee Nickname

Short name of the bill payee.

Bill Category

The type of bill this is classified as.

Bill Account Number

The account number assigned to this account by the bill payee institution.

Name on Bill

Name of the billing account.

Ordering a Copy of a Check

Access the Order Copy of Check page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Check Number

Enter the number of the check.

Check Amount

Enter the exact amount of the check. This value is verified by the legacy system.

Posted Date

Enter the date on which the check was issued.

Submit Order

Click to submit the order for the check. The system returns a confirmation number and indicates any service fees related to this transaction.

Ordering a Copy of a Statement

Access the Order Copy of Statement page.

Account Number

Select the account number from the drop-down list box that displays authorized accounts.

Statement Date

Select the date of the statement.

Submit Order

Click to submit the order for the statement. The system returns a confirmation number and indicates any service fees related to this transaction.

Ordering Foreign Currency

Access the Order Foreign Currency page.

Account

Enter the account that funds will be withdrawn from.

Currency

Select the code for the currency that you want to purchase.

Amount

Enter the amount that you want to exchange. The amount is entered in the currency of the account.

The fields in the Enter Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the customer.
Shipped Via	Select from available shipping options.
Picked up by Customer	Select if the customer wants to pick up the product personally.
Location	Select a location for pickup.

Ordering Cashier's Checks

Access the Order Cashier's Check page.

Account

Select the account used for the transaction.

Amount

Enter the amount of the check.

Date

Enter the date of the check.

Payee Name

Enter the payee name. This field is required because all cashier's checks must have a payee name.

The fields in the Enter Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the customer.
Shipped Via	Select from available shipping options.
Picked up by Customer	Select if the customer wants to pick up the product personally.
Location	Select a location for pickup.

Ordering Traveler's Checks

Access the Order Traveler's Checks page.

Account

Select the account used to pay for the checks.

Check Type

Select the brand of traveler's checks.

Currency Code

Appears by default from the selected account.

The fields in the Denomination group box define how the packs of traveler's checks are structured.

Denomination	Displays the denominations that are available for the selected brand of checks.
Pack of	Traveler's checks are sold in packs. Displays the number of checks in a pack.
Cost Per Pack	Displays the cost per pack of checks.
Quantity	Enter the number of packs that the customer wants to order.

The fields in the Enter Delivery Information group box enable you to define delivery instructions.

Shipped to Customer	Select to have the product shipped to the customer.
Shipped Via	Select from available shipping options.
Picked up by Customer	Select if the customer wants to pick up the product personally.
Location	Select a location for pickup.

Reversing Transaction Fees

Access the Reverse Transaction Fee page.

Account Number

Select the account which will be credited for fees charged.

Fee Reversal Amount

Specify the amount to be credited.

Fee Reversal Reason

Specify the reason for fee reversal.

Administering Banking Accounts

This section discusses how agent users:

Change an account nickname.
Change an account address.

Pages Used to Manage Banking Accounts

Page Name	Object Name	Navigation	Usage
Change Account Nickname	RBF_ACCT_NICK	Customer Accounts, Change Account Nickname	Use this page to change account nickname information.
Change Account Address	RBF_ACCT_ADDR	Customer Accounts, Change Account Address	Use this page to change account address details.

Changing the Account Nickname

Access the Change Account Nickname page.

Account

The account targeted for the nickname change.

Old Nickname

The existing nickname of the account.

New Nickname

The new nickname the customer selects for the account.

Submit Change Nickname

Click this to complete the nickname change transaction request.

Changing the Account Address

Access the Change Account Address page.

Effective Date

The date which this new address takes effect.

Country

The country in which this address resides.

Address

The specifics of the mailing address such as street number.

City

The city where address is located.

State

The state if this is a United States address.

Postal

The postal code.

Account List

The accounts designated for linkage to this address.

Submit Address Change

Click this to complete the address change transaction request.

Managing ATM Card Details

The ATM Card Detail pages enable agents to:

Manage ATM cards.
Replace ATM cards.
Suspend ATM cards.
Cancel ATM cards.
Change linked accounts.
Enable or disable card features.
Change limits.
Change card types.

Pages Used to Manage ATM Cards

Page Name	Object Name	Navigation	Usage
ATM Card Detail	RBF_ATM_CARD	Customer Accounts, ATM Card Detail	Use this page to view and manage the details of ATM cards.
Replace Card	RBF_ATM_RPL_SEC	Select the Action Replace Card and click Go on the ATM Card Detail page	Use this page to replace an existing ATM card.
Suspend Card	RBF_ATM_SSP_SEC	Select the Action Suspend Card and click Go on the ATM Card Detail page	Use this page to suspend an existing ATM card.
Cancel Card	RBF_ATM_CNC_SEC	Select the Action Cancel Card and click Go on the ATM Card Detail page	Use this page to cancel an existing ATM card.
Reactivate Card	RBF_ATM_ACT_SEC	Select the Action Reactivate Card and click Go on the ATM Card Detail page	Use this page to reactivate an ATM card that has been canceled. The button is unavailable for entry if the card has not been canceled.
Link Card to Accounts	RBF_ATM_LNK_SEC	Select the Action Link ATM Card to Account(s) and click Go on the ATM Card Detail page	Use this page to change the accounts that are linked to the ATM card.
Enable/Disable Features	RBF_ATM_FTR_SEC	Select the ActionEnable/Disable Features and click Go on the ATM Card Detail page	Use this page to enable or disable ATM card features.
Change Limits	RBF_ATM_LIM_SEC	Select the Action Change Limitsand click Go on the ATM Card Detail page	Use this page to change ATM card limits.
Change Card Type	RBF_ATM_TYP_SEC	Select the Action Change Card Type and click Go on the ATM Card Detail page	Use this page to change ATM card types.

Managing ATM Cards

Access the ATM Card Detail page.

ATM Card Detail

ATM Card Number	The number assigned to the ATM card.
Status	The current status of the ATM card.
ATM Card Type	The type of ATM card.
Customer	The customer name as it appears on the card.
Debit Card Type	This field displays a value if the Card Type is Debit.
Contact Name	The contact name as it appears on the card.
Product SetID	The setID with which the product is associated.
Product	The product name for the ATM card.
Limit Currency	The currency code that is used to express the point-of-sale (POS) limit.
Cash Withdrawal Limit	The limit for cash withdrawals using the ATM card.

Card Features

Cash Withdrawal	Indicates if the ATM card can be used for cash withdrawals.
Point of Sale	Indicates if the ATM card can be used for POS transactions.
Bill Pay	Indicates if the ATM card can be used to pay bills.

Linked Accounts

Linked	Display-only field indicating if the card is linked to the account.
Account	The account that is currently linked to the ATM card.
Primary	Display-only field indicating if the account is the primary account for the card.
Limit Currency	Displays the POS limit currency for the given account.

Replacing ATM Cards

Access the Replace ATM Card page.

Reason for Replacement

Select the reason for replacing the ATM card.

The fields in the Delivery Information group box enable the user to specify pick up or shipping details for the ATM replacement card.

Suspending ATM Cards

Access the Suspend ATM Card page.

Reason for Suspension

Select the reason for suspending the ATM card. Values are: Account Suspended and Stolen.

Canceling ATM Cards

Access the Cancel ATM Card page.

Reason for Cancellation

Select the reason for canceling the ATM card. Values are: Account Closed, Don't Need, Lost, or Stolen.

Changing Linked Accounts

Access the Link Card to Account(s) page.

Select

Check to select the account to link to the card.

Description

Displays the type and number of the account.

Primary

Select if this is the primary account linked to the card.

Limit Currency

Select the currency code for the POS limits.

Transaction POS Limit

Enter the limit for POS transactions.

Daily POS Limit

Enter the daily limit for POS transactions.

Enabling or Disabling Card Features

Access the Enable/Disable Card Features page.

Card Features

Select or deselect features to enable or disable them on the ATM card.

Changing Limits

Access the Change Card Limits page.

Limit Currency

Select the code for the currency limit.

Cash Withdrawal Limit

Enter the limit for cash withdrawals using the ATM card.

Changing Card Types

Access the Change Card Type page.

ATM Card Type

Select the type of ATM card.

Debit Card Type

This field is available if the card is a debit card.

Segment

The system displays the customer's marketing segment.

Old Product

The system displays the old ATM card type.

New Product

Enter the new product. The system will display products that have been designated as replacements for the card type.

Issuing ATM Cards

An agent can view and update current ATM cards and issue new cards for the customer.

This section discusses how agent users issue ATM cards.

Pages Used to Issue ATM Cards

Page Name	Object Name	Navigation	Usage
Issue ATM Card	RBF_ATM_ISS	Customer Accounts, Issue ATM Card	Use this page to view and update the customer's ATM cards.
Issue New ATM Card	RBF_ATM_ISS	Click Issue New ATM Card on the Issue ATM Card page	Use this page to enter the information to issue a new ATM card.

Issuing ATM Cards

Access the Customer Accounts - Issue ATM Card page.

The system displays the ATM cards that have been associated with the consumer. Click the Transfer link on the ATM card row to access the ATM Card component, where you can view and update the ATM card record. The Issue ATM card process initiates the creation of a new case alone with message generation after the issue ATM Card case is created to track shipment.

Account Number and To Account Number	Select the origin and destination accounts involved in the transfer.
Check Amount	Indicate the amount to be transferred. The currency is that of the sending (from) account.
Monthly	Select if the transfer is performed once a month. Indicate the day of the month which the transfer should occur.
Weekly	Select if the transfer is performed once a week. Select the day of the week which the transfer should occur.
Daily	Select if the transfer is performed daily.
Transfer Start Date and Transfer End Date	Indicate the start and end dates for this transaction.
Submit Automatic Funds Transfer Request	Click to submit the request for automatic funds transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

From Account Number and To Account Number	Select the origin and destination accounts involved in the transfer.
Transfer Amount	Indicate the amount to be transferred. The currency is that of the sending (from) account.
Submit Funds Transfer Request	Click to submit the request for fund transfer. The system returns a confirmation number and indicates any service fees related to this transaction.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Starting Check Number	Indicate the starting number for the set of checks.
Submit Reorder Checkbook	Click to submit the reorder request. The system returns a confirmation number and indicates any service fees related to this transaction.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Check Number	Enter the number of the check.
Check Amount	Enter the exact amount of the check. This value is verified in the legacy system.
Submit Stop Payment	Click to submit the stop payment. The system returns a confirmation number and indicates any service fees related to this transaction.

Payee Name	Displays all payees that have been added by the user.
Edit Payee	Edit each payee in the grid by clicking Edit Payee in the row.
Delete	Click to delete the payee.
Pay Bill	Click to access the Pay Bills page. Enter account information and frequency information, and submit bill payments.
Add New Payee	Click to access the Bill Payee Setup page.

Account	The account for which bill will be paid.
Payee	The name of the payee for this bill.
Amount	The amount of the payment.
Payment Date	The date the payment will be made to the payee.
Recurring	Flags the payment as recurring or nonrecurring.
Frequency	The rate of recurrence if the payment is marked as recurring.
Submit Bill Payment	Click to complete the bill payment set up process.

Payee Name	Name of the bill payee.
Payee Nickname	Short name of the bill payee.
Bill Category	The type of bill this is classified as.
Bill Account Number	The account number assigned to this account by the bill payee institution.
Name on Bill	Name of the billing account.

Account Number	Select the account number from the drop-down list box that displays authorized accounts.
Statement Date	Select the date of the statement.
Submit Order	Click to submit the order for the statement. The system returns a confirmation number and indicates any service fees related to this transaction.

Account	Enter the account that funds will be withdrawn from.
Currency	Select the code for the currency that you want to purchase.
Amount	Enter the amount that you want to exchange. The amount is entered in the currency of the account.

Account	Select the account used for the transaction.
Amount	Enter the amount of the check.
Date	Enter the date of the check.
Payee Name	Enter the payee name. This field is required because all cashier's checks must have a payee name.

Account	Select the account used to pay for the checks.
Check Type	Select the brand of traveler's checks.
Currency Code	Appears by default from the selected account.

Account Number	Select the account which will be credited for fees charged.
Fee Reversal Amount	Specify the amount to be credited.
Fee Reversal Reason	Specify the reason for fee reversal.

Account	The account targeted for the nickname change.
Old Nickname	The existing nickname of the account.
New Nickname	The new nickname the customer selects for the account.
Submit Change Nickname	Click this to complete the nickname change transaction request.

Effective Date	The date which this new address takes effect.
Country	The country in which this address resides.
Address	The specifics of the mailing address such as street number.
City	The city where address is located.
State	The state if this is a United States address.
Postal	The postal code.
Account List	The accounts designated for linkage to this address.
Submit Address Change	Click this to complete the address change transaction request.

Select	Check to select the account to link to the card.
Description	Displays the type and number of the account.
Primary	Select if this is the primary account linked to the card.
Limit Currency	Select the currency code for the POS limits.
Transaction POS Limit	Enter the limit for POS transactions.
Daily POS Limit	Enter the daily limit for POS transactions.

Limit Currency	Select the code for the currency limit.
Cash Withdrawal Limit	Enter the limit for cash withdrawals using the ATM card.

ATM Card Type	Select the type of ATM card.
Debit Card Type	This field is available if the card is a debit card.
Segment	The system displays the customer's marketing segment.
Old Product	The system displays the old ATM card type.
New Product	Enter the new product. The system will display products that have been designated as replacements for the card type.